Fulfillment Specialist

Verkada

Fulfillment Specialist managing logistics and order fulfillment for Verkada's AI-powered security solutions. Collaborating with Operations and Sales teams to ensure smooth dispatch and returns process.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $53,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
Collaborate with Finance on various returns / orders issues.
Take on other projects and tasks to help support Verkada operations
Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Requirements

What you’ll need

+2 years minimum experience in a call center setting
+2 years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
Email handling and order entry experience in high volume environment
Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
Must be able to pass a customer service assessment
NetSuite and Salesforce experience (not required, but a plus)
Experience with international shipping and Tax/VAT overrides (not required, but a plus)
Bachelor's Degree preferred
Located in MST, CST, or EST timezone
Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
Ability to maintain baseline speed and accuracy even as task complexity increases.
Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Benefits

Comp & perks

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logistics coordinationLTL schedulingdocumentationorder processingreturns processingemail handlingorder entryattention to detailcustomer service assessmentinternational shipping

Soft Skills

written communicationverbal communicationself-disciplineself-motivationtime managementteam playerpositive attitudeproblem-solvingautonomyadaptability