Verisys

IT Help Desk Technician

Verisys

full-time

Posted on:

Location Type: Hybrid

Location: Louisville • Kentucky • United States

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Tech Stack

MacOS

About the role

  • Diagnose and resolve challenging problems quickly
  • Ensure technology runs smoothly for both employees and contractors
  • Offer technical assistance for Windows and macOS computers
  • Provide training to staff on technology issues
  • Troubleshoot software, hardware, and network-related issues
  • Repair and maintain computer hardware
  • Document work in our ticketing system
  • Collaborate with other teams for system and security audits

Requirements

  • Associate degree in a computer science-related field or equivalent work experience
  • Knowledge of network technologies and concepts
  • Google Workspace/Office 365 experience (preferred)
  • Active Directory experience (preferred)
  • IT-related certifications (preferred)
  • Nutanix knowledge is a plus
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware repairnetwork technologiesWindowsmacOStechnical assistancesystem auditssecurity auditsdocumentationGoogle Workspace
Soft Skills
problem-solvingcollaborationtrainingcommunication
Certifications
IT-related certifications