Verisys

Call Center Representative

• Provide top notch customer service in a fast-paced environment
• Educate and assist customers and health care providers with Verisys services and data
• Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
• Be able to make sound decisions while keeping the customer and company in mind
• Ability to work independently while doing what’s best for our customers
• Involved in all aspects of customer service, including solving problems, answering questions
• Ability to work with customers to ensure fantastic service
• Pragmatically and effectively communicate to both internal and external customers
• Respond promptly and efficiently to incoming requests

Contact Center Representative

QA Engineer

• Tests applications and evaluates the stability and reliability of enhancements and changes made by engineering/infrastructure/DevOps teams
• Certifies the quality of deliverables
• Attends product planning and Scrum meetings
• Learns the functionality of applications
• Analyzes the changes being made to applications
• Estimates the amount of effort that would be required to complete the work
• Creates positive and negative test cases to exercise application changes
• Socializes the change with the QA team
• Creates destructive test cases
• Executes test cases and accurately reports on results
• Participates in peer reviews of test cases
• Liaises with developers and ensures defects identified are resolved
• Updates status sheets etc. after the completion of tasks

Testing Associate

System Administrator

• Serve as the subject matter expert for Nutanix AHV, Prism Central, and related technologies.
• Manage, monitor, and maintain the Nutanix cluster, including performance tuning, capacity planning, and troubleshooting.
• Perform routine and major upgrades, patching, and firmware management for the Nutanix stack.
• Design and implement scalable solutions using Nutanix to meet business needs.
• Oversee the physical and virtual infrastructure within the datacenter, including servers and storage.
• Perform hardware installations, maintenance, and decommissioning.
• Manage and maintain datacenter systems such as power, cooling, and environmental monitoring.
• Ensure compliance with physical and logical security protocols.
• Administer and support virtualized environments, with a focus on Nutanix AHV and other hypervisors (e.g., AHV, Prism management console).
• Manage the full lifecycle of virtual machines, including provisioning, configuration, monitoring, and decommissioning.
• Implement and maintain backup and disaster recovery procedures for virtualized workloads.
• Administer and manage core AWS services (e.g., EC2, S3, VPC, IAM).Assist in the migration of on-premises workloads to AWS.
• Implement and enforce security best practices in the AWS environment.
• Monitor cloud resource usage and performance to optimize costs and efficiency.
• Provide advanced-level troubleshooting for complex technical issues across the infrastructure.
• Develop and maintain automation scripts (e.g., PowerShell, Python, Bash) to streamline and improve operational efficiency.
• Participate in an on-call rotation for after-hours support and planned maintenance windows.
• Create and maintain comprehensive documentation, including system configurations, SOPs, and runbooks.
• Collaborate with cross-functional teams to support application and business initiatives.

Contact Center Representative

Testing Associate

Senior Systems Administrator