Understand client workflows and business processes to support effective use of CRS’s APIs.
Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
Act as a liaison between the client and internal engineering/product teams to escalate and resolve technical issues.
Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
Provide feedback to product and engineering teams to enhance API usability and integration experiences.

Requirements

At least 1–2 years of experience in a technical support, client services, or systems integration role.
Hands-on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
Strong problem-solving skills and the ability to clearly communicate technical concepts to both technical and non-technical users.
Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
Comfortable navigating Windows environments and enterprise-level software tools.
Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
Motivated to learn and continuously improve client support processes and integration knowledge.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RESTful APIstroubleshootingauthenticationdata handlingrelational databasesMicrosoft SQL ServerMySQLqueryingMicrosoft .NETAWS

Soft Skills

problem-solvingcommunicationclient supporttechnical supportintegration knowledgemotivation to learnliaisonfeedback provision