Verbit.ai

Solutions Engineer

• Partner with Sales to support new client onboarding and implementation
• Schedule, coordinate, and deliver customer and software demonstrations
• Provide technical support during sales calls and throughout the sales process
• Assist with customer account management and maintain strong client relationships
• Support troubleshooting efforts and escalate issues in collaboration with Technical Services
• Maintain inventory and coordinate shipment of equipment to clients
• Collaborate on software development and cross-functional projects with Sales and Marketing
• Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs
• Generate client reports in partnership with Technical Services as requested
• Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams
• Research and evaluate new technologies to enhance service delivery and customer experience
• Support a proactive, customer-first service approach across all interactions
• Maintain confidentiality of sensitive and proprietary information
• Participate in ongoing professional development to maintain and grow technical knowledge
• Complete all assigned responsibilities within established timelines

Backend Engineer

• Handle support tickets
• Investigate issues reported by customers or internal teams
• Fix minor problems and escalate complex issues to the development team
• Contribute to occasional feature development and enhancements

Ruby on Rails Developer, Product Support

QA Automation Engineer

• Build and maintain automation infrastructure and E2E frameworks from scratch
• Develop automated tests for web applications using Playwright, TypeScript, and Python
• Work closely with R&D and product teams throughout the development lifecycle
• Lead test planning, design, and execution (E2E, integration)
• Support release processes and version validation
• Leverage AI tools (Cursor, Claude, Copilot, etc.) for test generation, debugging, and productivity
• Promote best practices and continuously improve automation strategies

Senior Automation Engineer

• Join our Legal Tech engineering team and help build the next generation of AI-driven litigation ecosystem
• Build high-scale, secure, multi-tenant services that turn our real-time transcription engine into AI-powered workflows and assistants used by legal teams
• Provide real ownership and chances to lead initiatives, while growing skills in AI development and modern dev-AI tools

Senior Backend Engineer

Operations

• Analyze and enhance the end-to-end sales process to improve speed, efficiency, and scalability
• Oversee the sales tech stack (e.g., Salesforce), ensuring data integrity, system adoption, and integration of new tools
• Develop dashboards to track key performance indicators (KPIs), sales metrics, and rep performance
• Own the sales forecasting process, territory planning and, in partnership with finance, quota setting and commission structure
• Collaborate with marketing and sales leadership on sales onboarding, training, lead management and sales compensation plans
• Organize, guide, and support employees to achieve shared goals efficiently

Solutions Engineer

Ruby on Rails Developer, Product Support

Senior Automation Engineer

Senior Backend Engineer

Director, Sales Operations