Veradigm®

Accounting Manager

• provide senior leadership and strategic oversight of the company's financial accounting and reporting processes
• manage and mentor the Accounting leadership team
• oversee all aspects of the accounting process
• advise the business on complex transactions from an accounting perspective
• partner with internal and external auditors

Senior Director – Accounting

• Manage the accounting for accounts receivable and related reserves
• Transition the accounting for accounts receivable from third party consultants to in-house resources
• Develop and maintain accounting policy on current expected credit losses reserve
• Collaborate with auditors to ensure technical accounting documentation is in place

Senior Manager, Accounting

Customer Success Manager

• Serves as the primary operational contact point with the client
• Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals
• Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
• Creates/maintains complex client facing executive dashboard for monthly operational review
• Facilitates Strategic Roadmap Planning for complex current and future projects
• Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
• Delivers client communications on potential business-impacting items
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT
• Identifies and grows reference accounts
• Participates actively in client Quarterly Business Reviews (QBRs)
• Provides advanced consultative insights into the client growth plan
• Facilitates complex discussions on the resolution of non-disputed A/R issues

Client Success Manager

• Lead and scale digital engagement programs across the Veradigm customer base
• Design and execute a comprehensive digital customer success strategy
• Build and optimize tiered engagement models
• Own the digital channel mix
• Continuously test and iterate on engagement programs
• Lead, mentor, and grow a team of digital customer success managers and specialists
• Define and maintain customer health scoring models
• Build and manage automated playbooks
• Own and optimize the digital CS tech stack
• Partner with IT and operations for tooling and workflow improvements
• Collaborate across departments to translate feedback into actionable insights

Senior Director – Accounting

Senior Manager, Accounting

Client Success Manager

Manager, CXOps – Digital Customer Success Management