Veradigm®

QA Engineer

• Support a regulated US Healthcare platform
• Validate complex rule-driven workflows and exception handling logic
• Perform advanced database validation using SQL
• Validate compliance-sensitive business logic within healthcare systems
• Perform negative testing and edge-case validation
• Support production defect analysis and root cause investigation
• Collaborate closely with Engineering and BA teams
• Mentor junior QA analysts

Senior Quality Assurance Analyst

DevOps Engineer

• Support and evolve platforms and systems for VEHR/VPM/VIE products.
• Build and deploy solutions and services in On-premises and Hosted environments.
• Support Azure environments used by Dev/QA teams.
• Work with developers supporting both modern and legacy applications.
• Comfortable with CI/CD, including debugging build failures and deployment issues.
• Collaborate and communicate effectively with cross-functional teams.
• Provide excellent troubleshooting and problem-solving skills.

Operations

• Creates and modifies Sales proposals within the Veradigm Quote Tools
• Uses discovery details to interpret client needs
• Maintains accurate and efficient proposal status and routes information for all assigned proposals
• Manages communications and feedback from Sales Executives related to proposal processing
• Obtains the necessary approvals for procedural and legal compliance

Sales Operations Consultant

Growth Marketing

• define strategic frameworks for portfolio segments
• lead market orientation and competitive intelligence programs
• oversee solution requirements and lifecycle management
• manage partner policies and contract negotiations
• build and coach a high-performing team

Lead Growth Strategist

Customer Success Manager

• Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
• Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals and supporting action plans
• Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
• Creates/maintains complex client facing executive dashboard for monthly operational review
• Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities
• Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
• Ensures client regulatory preparedness as it relates to Veradigm solutions
• Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
• Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
• Participates actively in client Quarterly Business Reviews (QBRs)
• Provides advanced consultative insights into the client growth plan
• Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
• Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
• Drives client prioritization with escalated issues in support
• Mentors/provides guidance to less experienced Client Success Managers

Client Success Manager

Business Analyst

• Analyze operational and business data to support decision-making
• Perform data validation and variance analysis across systems
• Support month-end close activities, including reconciliations and data verification
• Process and validate system changes while maintaining data integrity
• Monitor compliance with period-close operational controls
• Support enterprise systems such as Salesforce and Kantata
• Identify process improvements to increase efficiency and data quality

Account Manager

• Lead a data partnership team with both established clients and seeking new partners
• Define and execute a partnership strategy that maximizes revenue and profitability
• Work with cross-functional teams developing and maintaining data
• Establish KPIs and reporting frameworks to measure sales and partner effectiveness
• Ensure all activities comply with HIPAA, FDA, and industry regulations

Life Sciences Director – Data Partnerships

• Support the needs of healthcare providers, life science companies, health plans, and the patients they serve.
• Bring together talented people with diverse perspectives to develop solutions to healthcare challenges.

Senior Business Analyst

• Manage a portfolio of enterprise ePrescribe customers, serving as the primary strategic point of contact.
• Lead executive business reviews, product roadmap discussions, and performance reporting to demonstrate value and strengthen alignment.
• Partner cross-functionally with Implementation, Support, Compliance, and Product teams to ensure a seamless customer experience.
• Proactively identify risks and develop account plans that drive long-term retention and satisfaction.
• Develop and execute strategic account plans to achieve renewal, upsell, and cross-sell targets.
• Identify and pursue net-new enterprise opportunities, leading discovery, solution presentations, proposals, and contract negotiations.
• Maintain a strong and accurate opportunity pipeline within Salesforce, including forecasting and activity tracking.
• Monitor market trends and competitive positioning to effectively articulate Veradigm’s differentiated value.
• Develop deep expertise in ePrescribe and EHR integration workflows, pharmacy networks, regulatory requirements, and partner ecosystems.
• Translate customer insights into actionable product feedback and enhancement recommendations.
• Support training initiatives and drive adoption of advanced prescribing capabilities across enterprise clients.
• Partner with Marketing, Product, Client Success, and Leadership teams on go-to-market initiatives and strategic account planning.
• Contribute to pricing strategy and enterprise growth initiatives.
• Represent Veradigm at industry conferences, customer meetings, and strategic forums as a subject-matter expert.

Enterprise Account Manager

Architect

• Architect, design, and implement scalable AWS solutions tailored to specific business requirements.
• Develop and maintain infrastructure using Terraform, promoting repeatable and reliable deployments.
• Integrate security best practices throughout all project phases, covering identity and access management, encryption, and secure networking.
• Serve as a subject matter expert in secure architecture patterns and cloud-native application development best practices.
• Establish and enforce security controls, such as RCPs, to ensure compliance and protection of cloud resources.
• Collaborate closely with development, operations, and security teams to optimize architectures and workflows.
• Advise on cloud cost optimization strategies and performance enhancements.

Principal AWS Architect

Sales Development Rep

• Educate medical professionals on Veradigm products and services
• Qualify inbound sales leads
• Update the CRM application
• Maintain professionalism and engagement
• Help drive revenue growth by meeting call quotas

Associate Sales Development Specialist

• Ensure High-Quality, Reliable EHR-Integrated Workflows that Power Veradigm Payer Insights (VPI)
• Lead the creation and execution of test plans and strengthen the VPI QA program
• Validate point-of-care workflows across multiple EHR platforms
• Become the SME for how VPI insights appear and function within each EHR’s workflow
• Test end-to-end interoperability—data ingestion → VPI processing → EHR workflow delivery
• Identify differences in workflow behavior between EHRs and ensure correct configuration and output
• Document defects clearly and collaborate with the team to drive fast, high-quality resolution
• Partner with Veradigm’s enterprise QA organization to align on best practices and drive continuous improvement

Quality Assurance Analyst – VPI, Veradigm Payer Insights

• Lead the creation of epics, features, and complex user stories, ensuring clear acceptance criteria, data logic, and configuration details.
• Independently investigate complex data anomalies across large, interconnected datasets (claims, EHR data, risk/quality measures, etc.).
• Serve as a Scrum Master–type leader for the Core development pod.
• Manage team throughput, identify dependencies and risks, and proactively remove blockers.
• Own the end-to-end lifecycle of assigned features—from discovery through requirements, development, testing, release, and adoption.
• Define and execute functional, integration, and regression testing for new product functionality.
• Produce high-quality documentation, including workflow diagrams, data transformation logic, and user guides.

Senior Business Analyst – Core Gap Closure

Systems Engineer

• Support encounter data reporting processes for EDPS, RAPS and the EDGE server, including tracking, reporting, and resolving rejections
• Conduct gap analysis and data validation, identifying possible issues in data submission and determining financial impact.
• Analyze and reconcile claims and encounter data which will include 837 EDI encounter files for EDPS, RAPS and Edge Server submission files
• Perform research in the encounter management system and liaison with the CSSC Helpdesk for exception resolution
• Be comfortable with raw data files in their native format and accessing these through various servers
• Partner with Product Support Engineers and development teams as necessary
• Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc
• Answer email and phone requests for help from customers
• Collaborate in virtual teamwork with other Product Support staff
• Host online troubleshooting and investigation sessions on customer’s production environments
• Deliver a consistent, responsive and satisfying customer experience with each contact
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution
• Successfully reproduce customer issues in a controlled test environment
• Follow standard operational procedures for case management
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Perform ACA and MA Submissions for Clients
• Understand RAPS and EDPS filtering logic which CMS uses for Risk Adjustment and/or Risk Score calculations
• Monitor CMS data submission deadlines for both MA and ACA lines of business