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Client Success Manager
Veradigm®Expert Client Success Manager ensuring client satisfaction for Veradigm solutions through collaboration and operational oversight. Aiming to maximize client adoption and minimize attrition in healthcare settings.
About the role
Key responsibilities & impact- Serves as the primary operational contact point with the client
- Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals
- Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
- Creates/maintains complex client facing executive dashboard for monthly operational review
- Facilitates Strategic Roadmap Planning for complex current and future projects
- Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
- Delivers client communications on potential business-impacting items
- Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
- Supports client participation in Voice of Customer processes such as KLAS and CSAT
- Identifies and grows reference accounts
- Participates actively in client Quarterly Business Reviews (QBRs)
- Provides advanced consultative insights into the client growth plan
- Facilitates complex discussions on the resolution of non-disputed A/R issues
Requirements
What you’ll need- Bachelor's Degree or equivalent Technical / Business experience
- 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience
- Experience with risk adjustment, CMS, and healthcare industry processes
Benefits
Comp & perks- medical, dental, and vision insurance
- company paid life insurance
- retirement savings
ATS Keywords
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Soft Skills
client communicationcollaborationtactical coordinationconsultative insightsstrategic planningproblem resolutionworkflow optimizationeducational facilitationclient relationship managementreporting
Certifications
Bachelor's Degree