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About the role
Key responsibilities & impact- Lead and scale digital engagement programs across the Veradigm customer base
- Design and execute a comprehensive digital customer success strategy
- Build and optimize tiered engagement models
- Own the digital channel mix
- Continuously test and iterate on engagement programs
- Lead, mentor, and grow a team of digital customer success managers and specialists
- Define and maintain customer health scoring models
- Build and manage automated playbooks
- Own and optimize the digital CS tech stack
- Partner with IT and operations for tooling and workflow improvements
- Collaborate across departments to translate feedback into actionable insights
Requirements
What you’ll need- Bachelor's Degree or equivalent
- 8+ years relevant work experience; 2-3 years at Expert level or equivalent experience
- 2-4 years relevant leadership experience Preferred
Benefits
Comp & perks- holidays
- vacation
- medical insurance
- dental insurance
- vision insurance
- company paid life insurance
- retirement savings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital engagement programscustomer success strategycustomer health scoring modelsautomated playbooksdigital CS tech stack
Soft Skills
leadershipmentoringcollaborationcommunicationteam building
Certifications
Bachelor's Degree