Manager, CXOps – Digital Customer Success Management

Manager leading digital customer success initiatives at Veradigm. Focus on scaling engagement programs and optimizing customer health strategies.

Posted 6/17/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

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Hard Skills

digital engagement programscustomer success strategycustomer health scoring modelsautomated playbooksdigital CS tech stack

Soft Skills

leadershipmentoringcollaborationcommunicationteam building

Tools & Technologies

digital channelsworkflow improvementscustomer feedback tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

customer successdigital engagementtiered engagement models

Key responsibilities & impact

Lead and scale digital engagement programs across the Veradigm customer base
Design and execute a comprehensive digital customer success strategy
Build and optimize tiered engagement models
Own the digital channel mix
Continuously test and iterate on engagement programs
Lead, mentor, and grow a team of digital customer success managers and specialists
Define and maintain customer health scoring models
Build and manage automated playbooks
Own and optimize the digital CS tech stack
Partner with IT and operations for tooling and workflow improvements
Collaborate across departments to translate feedback into actionable insights

What you’ll need

Bachelor's Degree or equivalent
8+ years relevant work experience; 2-3 years at Expert level or equivalent experience
2-4 years relevant leadership experience Preferred

Comp & perks