Veoneer

Engineer

• Administer, configure, and optimize the Microsoft 365 tenant
• Ensure proper configuration and governance of tenant-wide settings, policies, and access controls
• Implement and maintain security configurations, including Microsoft Defender and mail security policies
• Support and maintain Exchange infrastructure in a hybrid environment
• Ensure stable mail flow and handle configurations related to SPF, DKIM, DMARC, SMTP relay, and certificate renewals
• Perform regular health checks, updates, and optimizations to ensure uninterrupted email services
• Support Microsoft Teams, OneDrive, and SharePoint from an application and configuration perspective
• Manage SharePoint site configurations, security policies, and ongoing maintenance activities
• Assist with configuration and support of third-party and line-of-business applications such as CrushFTP
• Create, modify, and troubleshoot PowerShell scripts to automate administrative tasks
• Provide 2nd and 3rd level support by resolving incidents, service requests, and implementing approved changes
• Monitor and manage SLAs and OLAs using defined KPIs to ensure service quality
• Utilize ITSM tools (ServiceNow) to manage incidents, changes, configurations, and service requests
• Apply ITIL-based service management processes including Change, Configuration, Asset, Knowledge, Capacity, Event, Availability, and Service Continuity Management
• Contribute to service reporting and continuous service improvement initiatives
• Work closely with business stakeholders and global IT teams to improve service delivery and resolve incidents

Office M365 Engineer, 5-8 Years

ServiceNow

• Lead the development, configuration, and customization of ServiceNow applications, modules, and solutions, ensuring alignment with business and strategic objectives.
• Work closely with stakeholders to gather, assess, and convert business requirements into scalable technical solutions, while adhering to best practices.
• Design, build, and maintain integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and various integration approaches.
• Act as a Subject Matter Expert (SME) to troubleshoot complex platform issues, perform root cause analysis, and maintain the stability and reliability of ServiceNow solutions.
• Oversee and deliver end-to-end platform maintenance, including upgrades and patches, ensuring proactive risk mitigation and minimal disruption to business operations.
• Produce and maintain comprehensive technical documentation, process workflows, user manuals, and knowledge base content.
• Ensure all implemented solutions meet security, data protection, and compliance standards.

ServiceNow Developer

Business Intelligence Analyst

• Analyze and document business requirements
• Planning and design of appropriate technical solutions
• Ensure successful implementation and coordinate team of involved developers
• Set up sufficient test concepts and procedures to assure quality of the implemented solution
• Manage mid-size/large projects in ETL, data warehouse and reporting area
• Ensure comprehensive monitoring of the production environment
• Analyze and fix incidents as well as tracking recurring issues
• Conceptional design of general BI / DWH architecture and implementation standards
• Support strategic development of next generation, cloud based BI solutions

Office M365 Engineer, 5-8 Years

ServiceNow Developer

Business Intelligence Developer