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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and optimizing Microsoft 365 and Office 365 services, with a strong focus on Exchange Online, email security configurations, and PowerShell scripting. Proficient in ITIL-based service management processes and capable of improving service performance through effective monitoring and reporting.
Highest-signal resume keywords
Microsoft 365 AdministrationExchange Online ManagementPowerShell ScriptingITIL PrinciplesServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365Exchange OnlinePowerShellEmail SecurityMicrosoft TeamsOneDriveSharePointSPFDKIMDMARC
Tools & Technologies
ServiceNowMicrosoft DefenderPower PlatformCrushFTP
Certifications & Qualifications
ITIL Foundation
Industry Keywords
ITSMGovernanceService DeliveryKPI MonitoringContinuous Improvement
Tech Stack
Tools & technologiesITSMServiceNowSMTP
About the role
Key responsibilities & impact- Administer, configure, and optimize the Microsoft 365 tenant
- Ensure proper configuration and governance of tenant-wide settings, policies, and access controls
- Implement and maintain security configurations, including Microsoft Defender and mail security policies
- Support and maintain Exchange infrastructure in a hybrid environment
- Ensure stable mail flow and handle configurations related to SPF, DKIM, DMARC, SMTP relay, and certificate renewals
- Perform regular health checks, updates, and optimizations to ensure uninterrupted email services
- Support Microsoft Teams, OneDrive, and SharePoint from an application and configuration perspective
- Manage SharePoint site configurations, security policies, and ongoing maintenance activities
- Assist with configuration and support of third-party and line-of-business applications such as CrushFTP
- Create, modify, and troubleshoot PowerShell scripts to automate administrative tasks
- Provide 2nd and 3rd level support by resolving incidents, service requests, and implementing approved changes
- Monitor and manage SLAs and OLAs using defined KPIs to ensure service quality
- Utilize ITSM tools (ServiceNow) to manage incidents, changes, configurations, and service requests
- Apply ITIL-based service management processes including Change, Configuration, Asset, Knowledge, Capacity, Event, Availability, and Service Continuity Management
- Contribute to service reporting and continuous service improvement initiatives
- Work closely with business stakeholders and global IT teams to improve service delivery and resolve incidents
Requirements
What you’ll need- 5-8 years of experience
- Strong experience administering Microsoft 365 and Office 365 services
- Solid understanding of Exchange Online and hybrid Exchange environments
- Hands-on experience with PowerShell scripting (medium level)
- Practical knowledge of Microsoft Teams, OneDrive, SharePoint, and Power Platform (Power Automate, Power Apps)
- Good understanding of email security concepts including SPF, DKIM, DMARC, and Defender policies
- Familiarity with SharePoint security, site configuration, and governance (SPFx knowledge is a plus)
- Working knowledge of ITIL principles (ITIL Foundation preferred)
- Experience using ITSM tools such as ServiceNow
- Ability to monitor, report, and improve service performance using KPIs
- Bachelor’s or Master’s Degree (BE / BTech / ME / MTech) in Engineering Department.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
