Country Operations Associate
Ventures Lab
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Assist Regional Ops Director / Country Manager with daily tasks
- Gather data related to player or specific product activity
- Assist in preparing reports for further development of the brand strategy
- Manage social media accounts (where applicable): schedule posts, track post engagement and respond to comments
- Respond to customer inquiries and escalate to relevant team
- Maintain marketing campaigns outside of CRM scope
- Assist in content writing, activity reporting and crediting prizes
- Pack and send physical or virtual items
- Assist RFP team in contacting players flagged as high-risk to verify account ownership
- Lobby organization and game rotation: Add new games to relevant categories and organizing the lobby for easy navigation
- Highlight featured games or seasonal promotions
- Monitor game performance and adjusting the rotation based on popularity
- Analyse competitor sites for their promotions, game offerings, and user experience.
Requirements
- Experience in Casino Operations, VIP, Affiliate team within iGaming/Online Casino
- Knowledge and experience operating in the local market
- Experience in data analysis and report preparation
- Familiarity with gaming industry trends and competitor analysis
- Strong organizational and time management abilities
- Excellent communication and interpersonal skills
Benefits
- Competitive salary synonymous with skills and experience
- 25 days PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport preparationcontent writingsocial media managementmarketing campaigns managementgame performance monitoringcompetitor analysis
Soft Skills
organizational skillstime managementcommunication skillsinterpersonal skills