Ventures Lab

Customer Support

• Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
• Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.
• Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation.
• Maximise any revenue-generating opportunities identified.
• Accurate data input.
• Manage your own time in line with resource planners.
• Dealing directly with colleagues around the business to obtain missing information.
• Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role.
• Manage the escalation process for customer resolution with empathy.
• Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner.
• Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and Paysafe).
• Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter.
• Working closely with the VIP, Marketing and Risk/Payments department.
• Crediting bonuses & Free spins.
• Actively engaging customers in the view to increase player activity.
• Providing the necessary support for the creation, implementation and continuity of the processes required for the Information Security Management System.
• Fulfilling all the duties assigned by the CEO and his managers within the scope of the requirements and responsibility areas of the job and workplace.

Customer Support Adviser, Norwegian speaking

Recruitment

• Manage the full recruitment lifecycle for roles across multiple departments, from initial briefing and sourcing through to offer communication and acceptance.
• Partner closely with hiring managers to understand role requirements, team dynamics, and hiring priorities.
• Design and execute tailored sourcing strategies to attract high-quality candidates across technical, commercial, operational, and support roles.
• Screen, interview, and assess candidates to ensure strong alignment with role requirements and company culture.
• Manage offer processes, including coordination, communication, and follow-up to drive strong acceptance rates.
• Proactively source candidates through LinkedIn, job boards, referrals, and direct search.
• Build and maintain talent pipelines for current and future hiring needs.
• Engage and nurture candidates throughout the recruitment process, ensuring timely communication and a positive experience.
• Apply market insight to advise hiring managers and HRBPs on talent availability, market salary expectations, and hiring strategies.
• Maintain accurate and up-to-date recruitment data within the Applicant Tracking System (ATS).
• Track, analyse, and report on key recruitment metrics, including: Time to hire, Cost per hire, Offer acceptance rate, Source of hire, Quality of hire.
• Identify opportunities to improve recruitment processes, efficiency, and hiring outcomes.
• Ensure recruitment activity is aligned with internal processes and hiring plans.
• Collaborate with the HR team on employer branding initiatives to strengthen talent attraction and visibility.
• Ensure consistent and professional representation of the company throughout the recruitment process.
• Collaborate with internal teams on employee engagement activities, e.g. company internal newsletter.

Customer Support Adviser, Norwegian speaking

Talent Acquisition Partner