Ventures Lab

Operations

• Assist Regional Ops Director / Country Manager with daily tasks
• Gather data related to player or specific product activity
• Assist in preparing reports for further development of the brand strategy
• Manage social media accounts (where applicable): schedule posts, track post engagement and respond to comments
• Respond to customer inquiries and escalate to relevant team
• Maintain marketing campaigns outside of CRM scope
• Assist in content writing, activity reporting and crediting prizes
• Pack and send physical or virtual items
• Assist RFP team in contacting players flagged as high-risk to verify account ownership
• Lobby organization and game rotation: Add new games to relevant categories and organizing the lobby for easy navigation
• Highlight featured games or seasonal promotions
• Monitor game performance and adjusting the rotation based on popularity
• Analyse competitor sites for their promotions, game offerings, and user experience.

Country Operations Associate

Manager

• Own customer acquisition, conversion and retention performance for the market, with clear accountability for revenue and profitability.
• Define, execute and continuously optimise the market strategy across CRM and acquisition channels.
• Manage the full marketing lifecycle for the market, including CRM, acquisition, media buying and affiliate partnerships, ensuring efficient use of budgets and strong ROI.
• Own market budgets, forecasts and business plans, including ongoing financial tracking, variance analysis and performance reporting.
• Take responsibility for annual budget planning and regular financial updates in collaboration with Finance.
• Work closely with Product teams to support market-specific requirements across casino, live casino, sportsbook and related verticals, including localisation, promotions and product performance optimisation.
• Monitor product and competitor performance, providing regular market insights and recommendations.
• Coordinate with Operations teams (Customer Support, VIP, Payments where relevant) to ensure a consistent, high-quality local player experience.
• Support and align VIP and customer lifecycle strategies to maximise player value and retention.
• Collaborate with other Country Managers to share best practices and optimise cross-market synergies.

Country Manager

Customer Success Manager

• Monitoring the marketplace, competitive landscape, industry trends, and 3rd party data sources to constantly identify new marketing opportunities and/or potential threats
• Proactively bringing up proposals for new activities, tests, new channels, and ways of working are key success criteria for this role
• Analysing customer data to segment the player base effectively and target specific player groups with personalised communication
• Creating and managing email marketing campaigns, newsletters, and automated customer journeys to deliver relevant and timely content to players
• Oversee loyalty programs and promotions to incentivize player activity and increase customer lifetime value
• Managing communication across various channels, including SMS, push notifications, in-app messaging, and social media, to ensure consistent messaging and engagement
• Analysing player behaviour, campaign performance, and ROI to continually refine CRM strategies and recommend improvements
• Conducting A/B tests to optimise content and communication strategies and iterate based on the results
• Collaborating with cross-functional teams, including marketing, product, and customer support, to ensure alignment on CRM initiatives
• Ensuring all CRM activities comply with industry regulations and best practices

Country Operations Associate

Country Manager

CRM Executive, Norwegian Speaking