Ventures Lab

Compliance

• Assist in and/or lead the preparation and management of inspections, audits, and reviews conducted by regulatory bodies
• Create, maintain, and revise internal policies and procedures to ensure the business meets its regulatory obligations
• Provide compliance advice to all business units, ensuring operational activities are aligned with licensing conditions and regulatory requirements
• Oversee the training and competency framework, ensuring all employees are equipped with up-to-date compliance knowledge
• Prepare reports for senior management and regulatory bodies as required
• Monitor and assess compliance risks across the business, escalating findings where necessary
• Conduct regular compliance reviews and prepare reports on adherence to internal policies and external regulations
• Deliver compliance training and awareness sessions across departments to promote best practices
• Investigate compliance breaches or incidents, recommend corrective actions, and oversee follow-up
• Support the Head of Compliance in developing strategic initiatives, risk assessments, and continuous improvement of compliance processes

Compliance Manager

Risk

• Lead the RFP department, providing guidance, mentorship and support to ensure the team consistently meets established SLAs and adheres to internal procedures.
• Define, champion, and continuously evolve the strategic framework for all core operational procedures (Payments, Risk, Fraud, KYC), collaborating with senior leadership and cross-functional partners to ensure alignment with organizational objectives and regulatory imperatives.
• Establish clear KPIs and SLAs for the team, monitoring performance to ensure targets are consistently met or exceeded.
• Implement strategies to reduce issues related to Payments, Risk and Fraud, KYC and chargebacks.
• Identify potential vulnerabilities and ensure processes align with industry best practices.
• Act as a key decision-maker in complex investigations, mitigating potential business risks swiftly and effectively to protect customers.
• Lead the identification, evaluation, and integration of cutting-edge technologies and automation solutions to significantly enhance operational efficiency, scalability, and the accuracy of RFP processes.
• Ensure adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
• Analyse data and prepare regular reports on fraud trends, payment performance, and risk indicators for management.
• Balance out risk, compliance and customer experience.
• Report on departmental KPIs and overall team performance, communicating key insights to stakeholders across the business.
• Ensure teams are well-trained, coached, and efficient, managing schedules and supporting employee issues to maintain high customer service standards.
• Collaborate cross-functionally with teams such as Payments Product, Customer Support, and Brand Management to refine RFP processes in line with business objectives.
• Own payment acceptance rates across all markets, continuously identifying areas for improvement and driving initiatives to increase success rates.
• Develop and maintain processes to monitor, analyse, and report on payment performance KPIs
• Act as the main internal stakeholder for all PSP operations servicing global brands.
• Manage performance of PSPs, ensuring service quality and availability.
• Take ownership of identifying, evaluating, and sourcing new PSPs based on business needs, market expansion plans, and internal stakeholder requests.
• Lead the end-to-end onboarding and activation process for new solutions, including coordination with Product, Tech, and Compliance teams.

Head of Risk, Fraud and Payments

Customer Success Manager

• Monitoring the marketplace, competitive landscape, industry trends, and 3rd party data sources to constantly identify new marketing opportunities and/or potential threats.
• Proactively bringing up proposals for new activities, tests, new channels, and ways of working are key success criteria for this role.
• Analysing customer data to segment the player base effectively and target specific player groups with personalised communication.
• Creating and managing email marketing campaigns, newsletters, and automated customer journeys to deliver relevant and timely content to players.
• Oversee loyalty programs and promotions to incentivize player activity and increase customer lifetime value.
• Managing communication across various channels, including SMS, push notifications, in-app messaging, and social media, to ensure consistent messaging and engagement.
• Analysing player behaviour, campaign performance, and ROI to continually refine CRM strategies and recommend improvements.
• Conducting A/B tests to optimise content and communication strategies and iterate based on the results.
• Collaborating with cross-functional teams, including marketing, product, and customer support, to ensure alignment on CRM initiatives.
• Ensuring all CRM activities comply with industry regulations and best practices.

CRM Executive, Norwegian speaking

• Monitoring the marketplace, competitive landscape, industry trends, and 3rd party data sources to constantly identify new marketing opportunities and/or potential threats
• Proactively bringing up proposals for new activities, tests, new channels, and ways of working are key success criteria for this role
• Analysing customer data to segment the player base effectively and target specific player groups with personalised communication
• Creating and managing email marketing campaigns, newsletters, and automated customer journeys to deliver relevant and timely content to players
• Oversee loyalty programs and promotions to incentivize player activity and increase customer lifetime value
• Managing communication across various channels, including SMS, push notifications, in-app messaging, and social media, to ensure consistent messaging and engagement
• Analysing player behaviour, campaign performance, and ROI to continually refine CRM strategies and recommend improvements
• Conducting A/B tests to optimise content and communication strategies and iterate based on the results
• Collaborating with cross-functional teams, including marketing, product, and customer support, to ensure alignment on CRM initiatives
• Ensuring all CRM activities comply with industry regulations and best practices

CRM Executive, Norwegian Speaking

Director

• Develop and implement a global acquisition marketing strategy aligned with the company’s goals and vision.
• Lead, mentor, and manage the marketing team, including the Paid Acquisition, Content, SEO and Affiliate Management specialists.
• Collaborate with senior leadership to align marketing initiatives with business objectives.
• Collaborate with country managers to tailor global marketing strategies to align with local market dynamics, cultural preferences, and customer behaviors.
• Ensure that marketing campaigns resonate with regional audiences while adhering to the company’s brand guidelines.
• Provide guidance, mentorship, and support to country managers, enabling them to execute strategies effectively.
• Oversee the affiliate program's performance, ensuring growth, partner engagement, and ROI optimization.
• Lead SEO initiatives to improve organic search performance, traffic, and conversions.
• Set clear KPIs for all marketing initiatives, monitoring performance across all channels.
• Present regular reports on marketing performance, insights, and recommendations.
• Optimize budgets to ensure maximum ROI for all marketing investments.

Director of Acquisition

• Develop and implement a global acquisition marketing strategy aligned with the company’s goals and vision
• Lead, mentor, and manage the marketing team, including the Paid Acquisition, Content, SEO and Affiliate Management specialists
• Collaborate with senior leadership to align marketing initiatives with business objectives
• Collaborate with country managers to tailor global marketing strategies to align with local market dynamics, cultural preferences, and customer behaviors
• Ensure that marketing campaigns resonate with regional audiences while adhering to the company’s brand guidelines
• Provide guidance, mentorship, and support to country managers, enabling them to execute strategies effectively
• Develop strategies to build brand presence and customer base in emerging markets
• Oversee the affiliate program's performance, ensuring growth, partner engagement, and ROI optimization
• Implement strategies to increase quality of all key acquisition partners
• Ensure compliance with industry standards and regulations within the affiliate marketing framework
• Lead SEO initiatives to improve organic search performance, traffic, and conversions
• Work closely with content, web development, and analytics teams to ensure SEO best practices are integrated
• Stay updated on industry trends and algorithm changes, adjusting strategies as needed
• Set clear KPIs for all marketing initiatives, monitoring performance across all channels
• Drive and ensure that all direct reports set KPIs for their individual members of their team and actively participate in performance measurement
• Present regular reports on marketing performance, insights, and recommendations
• Optimize budgets to ensure maximum ROI for all marketing investments

General Counsel

• Take the lead role in ensuring the company remains compliant with all relevant regulations, license requirements and certifications
• Monitor legal and regulatory developments and assess their impact on the business
• Advice on legal, regulatory, and commercial issues relating to the strategic development of the business
• Manage and coordinate the legal team to ensure a collaborative and high-performing environment
• Work closely with Head of Compliance in obtaining and maintaining gaming and sports betting licenses from applicable state gaming regulatory agencies
• Monitor legal and regulatory developments, assess their impact on the business, and advise the executive team on strategic responses
• Manage relationships with regulatory authorities and ensure compliance with all licensing and reporting obligations
• Represent the company in regulatory discussions, hearings, and negotiations or other necessary legal matters
• Lead and manage any litigation, arbitration, or dispute resolution proceedings
• Oversee the drafting, negotiation, and review of contracts, agreements, and other legal documents
• Ensure all legal documents support the company’s objectives and are risk-appropriate
• Proactively identify legal risks and implement policies to mitigate them
• Develop and maintain internal compliance policies and legal procedures
• Oversee the monitoring, approving, updating, and recording all gaming policies and procedures to ensure strict adherence to the laws and regulations of each jurisdiction in which we operate or seek for expansion
• Stay up to date with legal, regulatory, and industry developments in gaming, betting, and related sectors

Senior Legal Counsel

• Assist in and/or lead the preparation and management of inspections, audits, and reviews conducted by regulatory bodies.
• Create, maintain, and revise internal policies and procedures to ensure the business meets its regulatory obligations.
• Provide compliance advice to all business units, ensuring operational activities are aligned with licensing conditions and regulatory requirements.
• Oversee the training and competency framework, ensuring all employees are equipped with up-to-date compliance knowledge.
• Prepare reports for senior management and regulatory bodies as required.
• Monitor and assess compliance risks across the business, escalating findings where necessary.
• Conduct regular compliance reviews and prepare reports on adherence to internal policies and external regulations.
• Deliver compliance training and awareness sessions across departments to promote best practices.
• Investigate compliance breaches or incidents, recommend corrective actions, and oversee follow-up.
• Support the Head of Compliance in developing strategic initiatives, risk assessments, and continuous improvement of compliance processes.

• The Compliance Manager plays a critical role in ensuring the company operates within the regulatory frameworks of multiple jurisdictions.
• This role combines hands-on compliance operations with advisory responsibilities, supporting the business in meeting its licensing obligations, mitigating risks, and embedding a strong culture of compliance across all functions.
• Working closely with the Head of Compliance, the Compliance Manager assists in the preparation and management of regulatory inspections, oversees internal compliance frameworks, and provides guidance to business teams on evolving regulatory obligations.
• Assist in and/or lead the preparation and management of inspections, audits, and reviews conducted by regulatory bodies.
• Create, maintain, and revise internal policies and procedures to ensure the business meets its regulatory obligations.
• Provide compliance advice to all business units, ensuring operational activities are aligned with licensing conditions and regulatory requirements.
• Oversee the training and competency framework, ensuring all employees are equipped with up-to-date compliance knowledge.
• Prepare reports for senior management and regulatory bodies as required.
• Monitor and assess compliance risks across the business, escalating findings where necessary.
• Conduct regular compliance reviews and prepare reports on adherence to internal policies and external regulations.
• Deliver compliance training and awareness sessions across departments to promote best practices.
• Investigate compliance breaches or incidents, recommend corrective actions, and oversee follow-up.
• Support the Head of Compliance in developing strategic initiatives, risk assessments, and continuous improvement of compliance processes.

Compliance Manager

Head of Risk, Fraud and Payments

CRM Executive, Norwegian speaking

CRM Executive, Norwegian Speaking

Director of Acquisition

Director of Acquisition

Senior Legal Counsel

Compliance Manager

Compliance Manager

Senior Legal Adviser