Venture Computers of Canada Inc.

Senior IT Technician – L2

Venture Computers of Canada Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

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Job Level

Senior

Tech Stack

Azure

About the role

  • Proactively monitor, maintain, and optimize client systems using RMM tools
  • Resolve complex issues involving Microsoft 365 administration, Windows Server, Azure AD, and networking
  • Contribute to and occasionally lead technical projects such as Microsoft 365 migrations and server upgrades
  • Provide guidance and mentorship to L1 technicians
  • Maintain accurate documentation within the PSA and knowledge base

Requirements

  • 3–5+ years of MSP experience in a technical support role
  • Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
  • Experience with RMM/PSA platforms (ConnectWise etc.)
  • Hands-on experience with common MSP tools (backup, EDR, email security)
  • Strong troubleshooting methodology and ability to work independently
  • Excellent customer service, communication, and time management skills
  • Certifications: Microsoft (AZ-900, MS-900, MD-102), CompTIA Network+ / Security+, Firewall certifications, ITIL Foundation
Benefits
  • Competitive salary
  • Benefits
  • Ongoing training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365Azure ADWindows ServernetworkingRMM toolstroubleshooting methodologybackup toolsEDRemail security
Soft Skills
customer servicecommunicationtime managementmentorshipindependent work
Certifications
Microsoft AZ-900Microsoft MS-900Microsoft MD-102CompTIA Network+CompTIA Security+Firewall certificationsITIL Foundation