Venture Computers of Canada Inc.

General

• Support the sales team by managing customer requests, preparing quotations, processing sales orders, coordinating procurement activities, and ensuring a seamless experience from quote to delivery
• Respond to customer inquiries regarding products, licensing, renewals, and order status
• Assist Account Managers with quote preparation and sales administration
• Follow up with customers on outstanding quotes and purchase orders
• Coordinate customer requests with internal technical and procurement teams
• Process customer purchase orders and enter sales orders into the ERP/CRM system
• Validate pricing, product availability, and customer information before processing
• Coordinate hardware and software procurement with distributors and vendors
• Track shipments and provide delivery updates to customers
• Resolve order discrepancies, backorders, and vendor issues
• Process Microsoft and other software licensing requests, additions, reductions, and renewals
• Monitor upcoming renewals and assist customers with renewal quotations
• Maintain accurate CRM records, opportunities, licensing records, and customer information
• File and organize customer documentation, purchase orders, and vendor confirmations
• Prepare reports for sales activities, outstanding orders, and renewals
• Keep customers informed throughout the ordering and fulfillment process
• Coordinate with technical teams to ensure smooth scheduling of deployments when required

Order Management Coordinator