Venture Computers of Canada Inc.

Senior Support Technician, L2

Venture Computers of Canada Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

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Job Level

Senior

Tech Stack

Azure

About the role

  • Serve as the primary escalation point for L1 technicians
  • Handle advanced troubleshooting and root-cause analysis
  • Resolve complex issues involving Microsoft 365 administration, Windows Server, Azure AD/Entra ID identity management, networking, and virtualization platforms
  • Perform onsite support as required for escalations, hardware replacements, or client projects
  • Proactively monitor, maintain, and optimize client systems using RMM tools
  • Ensure patching, backups, security tools, and alerts are addressed according to internal SLAs
  • Conduct periodic environment assessments and identify opportunities for improvement
  • Contribute to and occasionally lead technical projects such as Microsoft 365 migrations, network upgrades, etc.
  • Maintain accurate documentation within the PSA and knowledge base

Requirements

  • 3–5+ years of MSP experience in a technical support role
  • Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
  • Experience with RMM/PSA platforms (ConnectWise etc.)
  • Hands-on experience with common MSP tools (backup, EDR, email security)
  • Strong troubleshooting methodology and ability to work independently
  • Excellent customer service, communication, and time management skills
  • Nice-to-Have Certifications Microsoft (AZ-900, MS-900, MD-102)
  • CompTIA Network+ / Security+
  • Firewall certifications
  • ITIL Foundation
Benefits
  • Competitive salary
  • Benefits and ongoing training

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingroot-cause analysisMicrosoft 365 administrationWindows ServerAzure ADnetworkingvirtualizationRMM toolsbackupEDR
Soft skills
customer servicecommunicationtime managementindependent workproblem-solving
Certifications
Microsoft AZ-900Microsoft MS-900Microsoft MD-102CompTIA Network+CompTIA Security+ITIL Foundation