Ventura TRAVEL

Tour Guide Operations Specialist

Ventura TRAVEL

full-time

Posted on:

Location Type: Remote

Location: Vietnam

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About the role

  • Recruit, onboard, and continuously train German- and French-speaking tour guides for Asiaventura trips across Vietnam, the Philippines, Thailand, and Cambodia, while supporting our upcoming expansion in new destinations and English-speaking tours.
  • Ensure that our tour guides deliver the best possible service to our travelers, and take immediate action if issues arise.
  • Keep all data regarding our tour guides updated and organized in our systems.
  • Assign tour guides to trips based on availability, suitability, and operational needs.
  • Manage tour guide payments before and after the trip.
  • Proactively handle operational issues and emergencies in a professional and efficient manner.

Requirements

  • Proven previous experience as a Tour Conductor in Asia, or experience working in operations at a DMC, travel agency, or tour operator that organizes tours in Asia.
  • Excellent verbal and written communication skills.
  • Outstanding organization skills and ability to prioritize.
  • Negotiation skills with a strong ability to say "no" to things.
  • Flexibility and the ability to manage time effectively in emergency situations.
  • Native or C2 English level.
  • Willingness or experience working with AI.
Benefits
  • Freedom to be creative in achieving results.
  • International & friendly working environment.
  • Quarterly Social Days and Team Events.
  • Work out of other offices in the Ventura network around the world.
  • Opportunity to constantly learn and grow.
  • We care about the well-being of our employees (regular O3, satisfaction surveys etc.)
  • A Yearly 3-week-offsite, provided we achieve our company goals.
  • Participation in the overall company's profits.
  • Visit our Career Page to get more insights into our office life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tour conductingoperations managementdata organizationnegotiation
Soft Skills
communicationorganizationprioritizationflexibilitytime management