VendTech

Customer Support

• Handle inbound calls, texts, and support tickets as the #1 priority
• Deliver fast, friendly, accurate assistance to customers
• Resolve common problems on the first contact whenever possible
• Support operators and internal operations for seamless daily operations
• Manage customer expectations on timelines and next steps
• Perform standard remote troubleshooting and first-level resolution for common issues
• Maintain accurate, detailed records of all customer interactions in systems
• Communicate effectively with internal teams to resolve issues.

Tier 1 Machine, Payment Support Specialist