Customer Service

VendTech

Customer Support Specialist providing support for vending machine and payment processing issues. Assisting customers through various communication channels and maintaining service excellence in a collaborative environment.

Posted 6/8/2026full-timeSavannah • 🇺🇸 United StatesJuniorMid-Level💰 $47,500 per yearWebsite

About the role

Key responsibilities & impact

Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.
Serve as the primary point of contact for customer inquiries and technical support requests.
Provide clear communication, professional service, and timely follow-up throughout the resolution process.
Set accurate expectations regarding timelines, next steps, and issue resolution.
Diagnose and resolve common customer issues related to: credit card readers and payment acceptance systems, tap, chip, and swipe payment transactions, device connectivity and communication issues, equipment resets and basic configuration adjustments, coin mechanisms, bill validators, and vending machine functionality.
Utilize internal knowledge bases, standard operating procedures, and support tools to efficiently resolve issues.
Maintain ownership of support tickets from initial contact through resolution.

Requirements

What you’ll need

2+ years of customer service, call center, help desk, technical support, or product support experience.
Strong verbal and written communication skills.
Excellent problem-solving and troubleshooting abilities.
Ability to multitask across multiple software systems while maintaining accuracy.
Strong organizational skills and attention to detail.
Ability to work independently and manage competing priorities.
Preferred: Experience in technical support, product support, or SaaS support environments.
Familiarity with vending equipment, unattended retail technology, or payment processing systems.
Experience using CRM or ticketing platforms such as Zoho Desk, Zendesk, Salesforce, or similar systems.
Basic mechanical or technical troubleshooting experience.

Benefits

Comp & perks

Competitive pay
Health, dental, and vision insurance
Paid time off (PTO)
Paid holidays
401(k) with company match
Life insurance
Employee assistance program (EAP)
Ongoing training and professional development
Career growth opportunities
Supportive and collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportproblem-solvingtroubleshootingpayment processing systemsmechanical troubleshootingconfiguration adjustmentsdevice connectivityvending machine functionalitycredit card readerstap chip swipe transactions

Soft Skills

communication skillsorganizational skillsattention to detailmultitaskingindependencetime managementcustomer serviceprofessional servicefollow-upexpectation management