Director of Shared Services – Business Transformation
Venbrook
full-time
Posted on:
Location Type: Hybrid
Location: California • Nevada • United States
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Salary
💰 $125,000 - $155,000 per year
Job Level
About the role
- Oversee all shared services operations including workflow optimization, FNOL coordination, quality assurance, reporting and analytics, and vendor management
- Establish service level agreements and performance metrics for shared services functions across all subsidiaries
- Drive continuous improvement initiatives to enhance operational efficiency, reduce cycle times, and improve customer experience
- Lead enterprise-wide business transformation initiatives focused on operational redesign, technology enablement, and process standardization
- Identify and implement automation opportunities to eliminate manual work and improve data accuracy
- Map current-state processes, design future-state workflows, and develop implementation roadmaps for transformational change
- Partner with IT to evaluate and deploy technology solutions that enable scalable operations
- Establish governance frameworks and project management capabilities to ensure successful delivery of strategic initiatives
- Develop and implement change management strategies to drive organizational adoption of new processes and technologies
- Create and maintain process documentation, standard operating procedures, and training materials
- Partner with Claims, Field Operations, and Sales leadership to understand business needs and align transformation initiatives with strategic priorities
- Collaborate with IT to ensure technology investments support operational excellence and business growth
- Serve as a key member of the executive leadership team, contributing to strategic planning and organizational decision-making
- Establish reporting frameworks and dashboards to provide visibility into operational performance and transformation progress
- Use data and analytics to identify improvement opportunities and measure the impact of process changes
- Develop key performance indicators to track shared services effectiveness and transformation initiative ROI
Requirements
- 10+ years of progressive experience in operations, business transformation, or process improvement roles
- 5+ years in leadership positions with responsibility for shared services, operational excellence, or transformation functions
- Proven track record of successfully leading enterprise-wide transformation initiatives and delivering measurable results
- Deep expertise in process improvement methodologies (Lean, Six Sigma, Agile, or similar frameworks)
- Strong project management skills with experience implementing complex initiatives across multiple business units
- Demonstrated ability to build relationships, influence stakeholders, and drive organizational change
- Excellent analytical and problem-solving capabilities with experience using data to inform decisions
- Outstanding communication and presentation skills with ability to engage audiences at all organizational levels
- Strong knowledge of Microsoft Office and business intelligence tools
- Ability to function well in a high-paced and, at times, stressful environment
- Ability to travel as needed for role
Benefits
- 401k + employee match
- Medical, Dental, Vision, Life, and Disability Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Parental leave
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow optimizationFNOL coordinationquality assurancereporting and analyticsvendor managementprocess improvementLeanSix SigmaAgileproject management
Soft Skills
leadershiprelationship buildingstakeholder influenceorganizational changeanalytical skillsproblem-solvingcommunicationpresentation skillsadaptabilitycollaboration