Venbrook

Client Service Representative

Venbrook

full-time

Posted on:

Location Type: Hybrid

Location: Irvine • California • United States

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Salary

💰 $29 - $34 per hour

Job Level

Junior

About the role

  • Serve as the primary contact for benefit inquiries via phone and email
  • Explain coverage, eligibility, and benefit usage in clear terms
  • Guide members through carrier portals, mobile applications, and ID card access
  • Support employees during open enrollment
  • Process ID card requests and replacements
  • Confirm provider network participation
  • Respond to basic claim status inquiries
  • Verify eligibility and enrollment changes
  • Add or remove dependents
  • Provide prescription refill guidance
  • Address standard open enrollment questions
  • Identify issues requiring escalation
  • Route cases to Account Management per internal guidelines
  • Ensure complete documentation prior to escalation
  • Maintain ownership until successful handoff is confirmed
  • Document all interactions and outcomes in the CRM system
  • Track open items through resolution
  • Partner with Account Managers and Advocacy teams
  • Identify recurring issues and share trends with leadership

Requirements

  • One to three years of experience in employee benefits, insurance, healthcare, or customer service
  • Bilingual English and Spanish
  • Clear written and verbal communication skills
  • Ability to manage high call and email volume
  • Strong organization and follow-through
  • Professional and composed in time-sensitive situations
  • Experience in an employee benefits brokerage or consulting environment (Preferred)
  • Knowledge of health and welfare benefit plans (Preferred)
  • Experience with CRM or benefits administration platforms (Preferred)
  • Working knowledge of Outlook, Word, and Excel (Preferred)
Benefits
  • 401k with employer match
  • Medical, dental, vision, life, and disability insurance
  • Paid Time Off
  • Paid holidays
  • Paid sick leave
  • Professional development opportunities
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
employee benefitsinsurancehealthcarecustomer servicehealth and welfare benefit plansCRMbenefits administration platformsOutlookWordExcel
Soft skills
clear communicationorganizationfollow-throughprofessionalismcomposurebilingualtime managementproblem-solvingcustomer supportescalation management