Velociti Solutions

Account Manager

Velociti Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Sheffield City Centre • United Kingdom

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About the role

  • Building and maintaining strong relationships with key stakeholders across designated customer accounts, ensuring high levels of customer satisfaction, feeding back issues into the business and driving resolutions.
  • Act as the main point of contact for customer issues and work with internal teams to drive timely resolutions.
  • Grow our presence within customer accounts by expanding stakeholder networks, building a deep understanding of customer challenges, identifying new business opportunities, and driving revenue growth.
  • Manage and secure contract renewals with existing customers to secure and protect recurring revenue.
  • Identify, lead, manage, and win sales opportunities with both existing and prospective customers.
  • Follow up on new business enquiries generated through marketing activity or personal networks.
  • Own and maintain a strong and accurate sales pipeline using the CRM system, ensuring all activity, progress, and outcomes are kept up to date.
  • Produce accurate sales forecasts and provide clear visibility of pipeline, expected revenue, and risks against targets.
  • Develop annual business plans and detailed account plans for assigned accounts, aligned to customer objectives and company growth priorities.
  • Collaborate with the marketing team to share insights, shape campaign activity, and support pipeline development aligned to market opportunity and pipeline needs.
  • Utilise product and industry specialists during pre‑sales to shape and propose the most appropriate customer solutions.
  • Achieve agreed sales targets across renewals, revenue growth, and new business.
  • Undertake any additional duties as required.

Requirements

  • Proven experience in managing and developing customer accounts
  • Strong experience working within complex customer organisations, engaging multiple stakeholders across functions and seniority levels.
  • Demonstrated success in building strong, trusted relationships with senior and C-suite stakeholders.
  • A track record of identifying and winning opportunities within prospect accounts.
  • Experience leading and contributing to bids and tenders.
  • Demonstrable experience delivering value-based sales and marketing campaigns.
  • Excellent written and verbal communication skills.
  • Confidence in presenting, demonstrating solutions, and producing compelling proposals.
  • Strong planning, organisational, and opportunity management skills.
  • Proven problem-solving ability and solution-planning experience.
  • Knowledge of the transport sector and relevant IT systems used for planning, scheduling, and operational management, is highly desirable.
Benefits
  • Private Medical scheme
  • Optical and Dental scheme
  • Group Income Protection
  • Life Assurance
  • Pension scheme
  • 25 days holiday, plus 1 day for birthday leave
  • Up to 3 days paid leave for annual shutdown
  • Retail discount scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales pipeline managementcontract renewalssales forecastingvalue-based salesbids and tendersaccount planningcustomer solutionsCRM system
Soft Skills
relationship buildingstakeholder engagementcommunication skillspresentation skillsproblem-solvingorganizational skillsplanning skills