Velociti Solutions

Account Manager

• Building and maintaining strong relationships with key stakeholders across designated customer accounts, ensuring high levels of customer satisfaction, feeding back issues into the business and driving resolutions.
• Act as the main point of contact for customer issues and work with internal teams to drive timely resolutions.
• Grow our presence within customer accounts by expanding stakeholder networks, building a deep understanding of customer challenges, identifying new business opportunities, and driving revenue growth.
• Manage and secure contract renewals with existing customers to secure and protect recurring revenue.
• Identify, lead, manage, and win sales opportunities with both existing and prospective customers.
• Follow up on new business enquiries generated through marketing activity or personal networks.
• Own and maintain a strong and accurate sales pipeline using the CRM system, ensuring all activity, progress, and outcomes are kept up to date.
• Produce accurate sales forecasts and provide clear visibility of pipeline, expected revenue, and risks against targets.
• Develop annual business plans and detailed account plans for assigned accounts, aligned to customer objectives and company growth priorities.
• Collaborate with the marketing team to share insights, shape campaign activity, and support pipeline development aligned to market opportunity and pipeline needs.
• Utilise product and industry specialists during pre‑sales to shape and propose the most appropriate customer solutions.
• Achieve agreed sales targets across renewals, revenue growth, and new business.
• Undertake any additional duties as required.