Velera

Human Resources

• Lead the strategy, governance, and execution of Business Resource Groups (BRGs) and inclusion-focused initiatives across the organization.
• Partner with senior leaders and executives to align employee experience strategies with business and client outcomes.
• Support and assist in evolving employee recognition and engagement programs to strengthen culture and organizational connection.
• Serve as a strategic consultant to leaders regarding employee engagement, culture, inclusion, and organizational effectiveness.
• Design and implement employee experience initiatives across engagement, recognition, communication, and culture.
• Facilitate workshops, leadership discussions, listening sessions, and engagement interventions.
• Use employee feedback, engagement insights, and organizational data to identify opportunities and recommend actionable solutions.
• Collaborate cross-functionally with identified key stakeholder such as HR, Internal Communications, Organizational Development, and business leaders to execute initiatives successfully.
• Deliver presentations and strategic recommendations to leaders and stakeholders with professionalism and clarity across all levels.
• Manage projects and programs from planning through execution while maintaining alignment, timelines, and outcomes.
• Apply organizational development and systems-thinking approaches to identify gaps and improve employee experience strategies.
• Maintain awareness of industry trends and best practices related to employee engagement, Belonging, recognition, and organizational culture.

Senior Employee Experience Consultant

Product Manager

• Accountable for maximizing the value delivered by the agile development team.
• Define a compelling product vision, translating business objectives into actionable epics, features, and user stories.
• Prioritize the product backlog to align with key business goals and ROI.
• Work closely with both technical and non-technical stakeholders, serving as a bridge to ensure clear communication and shared understanding.
• Engage stakeholders and empower the team to deliver high-quality, business-focused solutions.
• Define product and business requirements and document user stories with acceptance criteria for the Agile Team.
• Lead discussions with the Agile team to assess how products and their features impact revenue and expenses.
• Develop a Delivery Plan that identifies work by technical domain, dependencies, and schedule.
• Partner with Technical Leads and Architecture to confirm that technical aspects of epics and features are prioritized.

Product Owner

Analyst

• Supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks
• Lead client consultation on business and technical requirements
• Incorporate requirements into overall project plan
• Assigned complex, highly visible client projects and assume technical leadership role for assigned projects
• Meet with client to discuss specifications for complex projects
• Work with client and vendors to determine project options
• Complete Gap Analysis to define system set-up requirements
• Provide consulting and guidance to client on best approach to meet their business requirements for assigned implementations
• Understand client business requirements and communicate between technical groups at client and vendor locations
• Data map technical files between systems
• Work with client staff and vendors to execute project plan, ensuring tasks are completed accurately and on time
• Identify and report outstanding issues to assigned project manager and assist with issue resolution
• Ensure quality in implementation process
• Communicate technical aspects and requirements of implementations with third-party vendors and internal Project Support Team
• Validate system parameters and conduct testing; modify program parameters as necessary
• Provide technical support to clients during design, development, and implementation phases of project
• Provide extended hour post-implementation support for projects
• Follow change control and appropriate change management processes
• Develop working relationships with clients and internal business partners/project team members
• Assist with identifying improvements to defined processes within department
• Assist with training and mentorship of less tenured Analysts

Client Delivery Analyst III – Credit Conversions

• Supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives.
• Participate in client consultation on business and technical requirements.
• Assume technical leadership role for assigned implementations.
• Coordinate all phases of operational implementation of technical deliverables.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.

Client Delivery Analyst II – Digital Wallets, Issuance, Zelle, CardNav

• Engage stakeholders to identify business challenges and opportunities where data can deliver value
• Define vision, strategy, and roadmaps for assigned data domains and products; implement product management processes
• Translate business needs into clear requirements for new or enhanced data products including requirements for data quality and business definitions
• Identify critical business elements in close collaboration with business teams that translate into critical data elements for data products
• Maintain accurate metadata for new data sources to support discoverability and governance
• Transform datasets into actionable products that provide a single source of truth and enable data-driven decisions
• Collaborate with data science teams to enrich data products through advanced analytics
• Create detailed artifacts (epics, features, data flow diagrams, ER diagrams) outlining product functionality
• Establish quality and governance rules to ensure data integrity, consistency, accuracy, and compliance
• Define and track KPIs to measure product success (e.g., SLA compliance, error rates, user engagement)
• Analyze and manipulate data using tools such as SQL, Excel, and visualization platforms
• Drive adoption and ROI through commercialization efforts, including training and educational resources
• Foster a culture of data literacy across the organization
• Participate in testing, validation, and version control for data products
• Perform other duties as assigned

Data Product Manager

Project Manager

• Support SPMO operational needs, including but not limited to, data quality assurance, PPM operations, Teams configuration oversight, and related support needs.
• Track financial aspects of projects, programs and portfolios as assigned; meet with project owners and Finance staff to discuss budgetary discrepancies
• May assist Project and/or Program Managers by supporting day to day operational deliverables and tasks
• May administer unassigned “concept” projects, including ensuring project plans and project metadata correctly reflect project’s current condition, and assigning resources and managing timesheet updates as needed
• Audit and monitor projects for compliance and quality
• Create/design reports; validate and test reports and dashboards
• Maintain department SharePoint site including uploading, editing and organizing documents, managing page layouts, and creating and maintaining lists, updating permissions
• Create reports and other documentation output for research, project management and status
• Perform all other duties as assigned

Senior Employee Experience Consultant

Product Owner

Client Delivery Analyst III – Credit Conversions

Client Delivery Analyst II – Digital Wallets, Issuance, Zelle, CardNav

Data Product Manager

Project Coordinator