Velera

Product Manager

• Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements.
• Serve as an escalation point, both internally and externally, related to assigned products and applications.
• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user.
• Work closely with Velera’s departments in executing product strategies on assigned products and services.
• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.
• Development of product documentation, procedures, and training in all pertinent platforms.
• Report and routinely update product and solution performance information to the strategic product manager.
• Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services.
• Communicate to affected areas.
• Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned.
• Conduct and lead meetings to support the development process and track and communicate progress.
• Attend and participate in various Velera sponsored events and industry events, as needed.
• Serve as the primary liaison to Operational Support departments for assigned products.
• Maintain proficiency in departmental operations to assist as a backup for other products and services.
• Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines.
• Oversee and review mandate and industry product impacts.
• Partner with marketing to communicate internally and externally on pertinent bulletins.
• Direct and oversee maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams.
• Use commercialization process to execute on system readiness with partners both internal and external.
• Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel.
• Perform other duties as assigned.

Product Manager – Shared Branching

Business Intelligence Analyst

• Support and deliver all aspects of data, reporting, and analytics.
• Develop, update, and standardize reporting and data, perform analysis, identify reporting trends, and data quality issues.
• Research and assist in resolutions and reconcile information with financial results where appropriate.
• Investigate data anomalies and segment reporting issues to ensure accurate and timely distribution of reports.
• Test, document, and review completed reports to ensure accurate Data and Analytics standards and procedures are met.
• Support identification of key performance metrics, building dashboards, and ensuring that improvements to the business are driven by data.
• Support centralized survey creation, distribution, and analysis.
• Work with users, leaders and subject matter experts to understand the current and future data analysis goals and architect solutions to meet those goals.
• Ensure all assigned required reports are completed accurately and in a timely manner.
• Develop and deploy effective reporting to reconcile operational and financial data from several sources to acquire and report results and adhere to reporting requirements.
• For ad-hoc reports, design and save queries to produce requested data using approved technology.
• Identify and investigate issues related to projects.
• Recommend alternatives which include system identification, remediation of issues, and documentation of analysis and resolution.
• Prepare, analyze, and review data quality and accuracy of reports.
• Participate in the development of presentations, report layouts, definitions and documentation.
• Plan, design, and test Fraud reports.
• Investigate, identify, and propose prompt actionable solutions to resolve issues identified in any reporting processes.
• Build and analyze models using various statistical tools for forecasting and optimization.
• Perform other duties as assigned.

Intern – Insights & Reporting Analyst

Operations

• Oversee daily print and mail operations, which include, but are not limited to, print production management, mail management, shipping, receiving, document storage, and general office management.
• Oversee and manage key vendor relationships for print production.
• Implementing and monitoring processes for all functional areas.
• Providing metrics and data for the team’s performance on a monthly basis.
• Service is the point of quality control for print production and mail operations.
• Validate and process invoices.
• Actively supports and embraces our core values
• Responsible for reporting risks that are identified to the appropriate team and/or management.
• Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, including, but not limited to, Information Security risks.
• Establishes and monitors goals for the department and team members in collaboration with the tasks that they support.
• Creates meaningful and timely reporting tools to monitor satisfaction and service levels.
• Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members.
• Develops and maintains department standard operating procedures.
• Identifies business risks, implements effective controls, and evaluates the success.
• Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions.
• Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders.
• Identifies and manages mitigation of roadblocks for the department and individual team members.
• Assess the financial needs of the department, assist with the annual budget, monitor expenditures, and be accountable for maintaining expenses within the allocated budget.
• Responsible for balancing team members’ workload to optimize the effectiveness of the department.
• Ensures procedures are documented so department staff are able to comply with policies and processes.

Manager, Print and Mail Operations

Program Manager

• The Contact Center Performance Program Manager designs, launches, and sustains strategic programs that drive workforce performance, strengthen organizational culture, and accelerate professional development.
• Manage full program lifecycle, including planning, resource allocation, and stakeholder engagement.
• Use data-driven insights to identify gaps and design targeted interventions.
• Implement coaching, mentoring, and skill-building programs to support career mobility and succession planning.
• Partner with operations leaders and cross-functional teams to integrate development into workflows.
• Apply Lean, Six Sigma, and other methodologies to optimize program design and scalability.

Contact Center Performance Program Manager

Marketing Analyst

• Collaborate with marketing teams to understand current market strategy and opportunities for further growth.
• Build strong relationships with cross functional teams to identify requirements and use cases in order to create meaningful data/reports
• Develop processes to extract, manipulate and validate data for usage in data tools and data visualization platforms
• Evaluate performance against key goals and metrics to identify/recommend/implement optimizations to increase the effectiveness of marketing campaigns and promotions impacting marketing contribution to sales
• Perform all other duties as assigned

Intern – Marketing Performance Analyst

Systems Engineer

• Create, refine, and maintain the User Stories/Requirements for a project, map the user stories to features, develop epics and features, define the acceptance criteria, and partner with the Product Owner for user story traceability and refinement
• Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner
• Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
• Mentor and guide other team members on Agile best practices and analysis techniques & tools.
• Foundational understanding of API technologies and data flows to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal.
• Utilizes advanced critical/analytical thinking skills to identify process gaps and potential project risks, then uses problem solving skills to brainstorm solutions with the team.
• Document business processes, functional specifications, non-functional specifications, and technical specifications.
• Perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams.
• Ensure compliance with all the audit requirements of the company.
• Leads research and analysis to identify trends, patterns, and insights that support the product owner and stakeholders in the decision-making process.
• Create complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects.
• Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies.
• Remain up-to-date on current technology trends, software development life cycle methodologies and best practices.
• Lead department initiatives with limited supervision.
• Provide mentoring and training to junior team members.
• Perform other duties as assigned.

Business Systems Analyst III – API, SQL

• Research industry trends, competitor offerings, and emerging technologies to support strategic decision-making.
• Assist in maintaining and updating product roadmaps, ensuring alignment with business objectives and customer needs.
• Compile and analyze product performance metrics, customer feedback, and operational data to identify improvement opportunities.
• Help draft product requirement documents (PRDs), user stories, and feature specifications under guidance from senior team members.
• Support communication between product, engineering, design, and business teams to ensure smooth execution of initiatives.
• Participate in retrospectives and contribute ideas for improving workflows and reducing rework.

Intern – Product Manager, Fraud

Financial Planning and Analysis

• Assess financial viability of investment opportunities using valuation analysis.
• Participate in buy vs. build vs. partner assessments.
• Conduct research on markets, industries and/or companies.
• Prepare executive-level presentations and investment memos.
• Support target due diligence efforts as required.
• Collaborate with internal stakeholders including Finance, Legal and Product.

Finance – M&A Summer Internship

Analyst

• Supports the successful implementation of various complex financial institution debit and/or credit projects by executing technical tasks and conducting quality checks.
• Leads client consultation on business and technical requirements, incorporating them into the overall project plan.
• Assigned complex, highly visible client projects, coordinating all phases of operational implementation of technical project deliverables.
• Meet with the client to discuss specifications for complex projects, completing Gap Analysis as needed.
• Provides consulting and guidance to clients on the best approach to meet their business requirements for assigned implementations.
• Understands client business requirements, communicating between technical groups at client and vendor locations.
• Works with client staff and vendors to execute the project plan, identifying and reporting outstanding issues to the assigned project manager.
• Ensures quality in the implementation process; validates system parameters and conducts testing.
• Provides technical support to clients during the project's design, development, and implementation phases.
• Assists with training and mentorship of less tenured Analysts, developing new product/service requirements templates and procedural steps.
• Performs after-hours on-call support for project installations as needed.

Client Delivery Analyst III – Existing Business

Vice President

• Leads and defines the function’s strategic direction for Internal Audit, aligning goals and plans with organizational objectives and governance standards.
• Fosters collaboration and strong partnerships across the organization, effectively influencing without authority, driving alignment and shared accountability.
• Serves as a proactive advisor to the business by offering risk-based perspectives, control design guidance, and process improvement insights, ensuring Internal Audit operates as a strategic partner that balances oversight with business enablement
• Develops, and monitors audit methodologies, procedures and systems; performs risk assessments and create annual audit plans.
• Conducts audits and evaluates risks, controls and processes related to financial data, compliance, and internal policies.
• Leads organization-wide adoption of audit findings and control improvements by preparing stakeholders for change, addressing resistance, and ensuring sustained progress on remediation plans.
• Oversees tracking, escalation, and testing of corrective actions, holding teams accountable for timely and effective resolution.
• Collaborates with executives, external auditors, consultants, and key stakeholders across the organization to effectively influence company-wide business processes.
• Maintains compliance with evolving audit standards and regulations, implementing changes to methodology and process as needed.
• Prepares and presents audit findings and status reports to Executives and the Audit Committee.
• Provides leadership, coaching, inspiration, and development for Internal Audit team, nurturing a high-performing, inclusive, and engaged team culture.
• Partners with process owners and IT to strengthen controls and mitigate risk.
• Coordinates efforts with external auditors and third parties, including, but not limited to IIA, AICPA, SOC1 and 2, PCI-DSS, VISA Operating Rules, ACH NACHA, and GDPR.
• Develops and oversees budgeting, performance analysis and evaluation, and forecasting for the function.

SVP, Internal Audit & Controls

• Meet with the client to discuss specifications for complex projects
• Work with the client and vendors to determine project options
• Facilitate meetings with key client personnel as needed
• Complete Gap Analysis, as needed, to define system set-up requirements
• Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations
• Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution
• Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team
• Validates system parameters and conducts testing, modifying program parameters when necessary
• Provide technical support to clients during the design, development, and implementation phases of the project
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed
• Follows change control and appropriate change management processes and helps ensure that less tenured Business Analyst- Project Consultants understand and follow these processes
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations
• Assist with identifying improvements to the defined processes within the department
• Assists with training and mentorship of less tenured Analysts
• Assist in developing new product/ service requirements templates and procedural steps
• Understand and complete tasks associated with various types of department projects
• Provide after-hours on-call support for project installations as needed.

Client Delivery Analyst III – Credit

Security Engineer

• Analyze and review corporate and client infrastructure to determine suitable, feasible designs that allow the security department to manage risks.
• Serve as a subject matter expert for network, host and application security product implementations.
• Assist in development and implementation of solutions that meet regulatory and client contractual requirements.
• Perform vulnerability scans, penetration tests, and firewall, VPN, and wireless audits; manage the intrusion detection systems.
• Evaluate, recommend, architect and implement new security technologies, processes and methodologies.
• Work with other architects to design the high-level roadmap and architecture for security products encompassing trusted computing, systems security, network security, and cryptography targeted to the data center and cloud computing environment and application controls.
• Assist in the development of security system architecture strategy and architectural specifications for security controls of financial systems with access to sensitive data.
• Maintain knowledge of the IT security industry including the awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors; design additional security solutions or enhancements to existing security solutions to improve overall enterprise security.

Information Security Architect

Sales

• Prepare and negotiate various client contracts, amendments, and other legal documents.
• Assist internal stakeholders in interpreting contract terms and conditions.
• Act as liaison for internal and external customers on all contract processing/administration matters.
• Draft a high volume of templatized amendments, addenda, and other documents as required with some level of customization, as needed.
• Manage the client contract administration processes, including handling requests, facilitating notices, tracking of client renewals, managing contract analytics, and ensuring appropriate execution of all legal documents.
• Work with in-house counsel and external counsel throughout the contract negotiation process.
• Distribute certain contract requests to internal and external counsel as appropriate.
• Partner with internal stakeholders throughout the contract process from intake to execution.
• Ensure their adherence to contract-related policies and procedures and help them troubleshoot and resolve contract issues and challenges.
• Work with the rest of the legal team, compliance, information security, finance, and other stakeholders to ensure client contracts meeting compliance and regulatory requirements.
• Support and help implement changes in systems, processes, and procedures.
• Document processes and create policies and procedures relating to contracts.
• Maintain and improve supporting documentation, including vendor and client playbooks.
• Assist team in management and configuration of templates and clause library.
• Identifying system functionality and develop efficient processes.
• Assist team in maintaining client contracting system.
• Provide support to team on identifying reporting needs, working in the system to enable the functionality, executing on reporting on a regular cadence.
• Identify contract intelligence searches, work with partners to identify needs and run searches accordingly.
• Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.
• Other projects and duties as assigned.

Contract Manager I – Sales Contracts

User Researcher

• Develop and hone your skills in business during the 10-week internship program.
• Engage with peers to acquire knowledge in Credit Unions and the financial industry.
• Participate in professional inter-organizational experience and focused learning opportunities.
• Network directly with industry leaders at Velera.

Intern – UX Research & Strategy

Full-stack Engineer

• Aid in developing, testing, maintaining, and supporting secure, scalable, and robust applications.
• Collaborate on the development of enterprise solutions.
• Modify existing code and create new medium complexity code.
• Focus on learning and growing skills, while taking on more complexity in development tasks.
• Work in a fast-paced agile/scrum environment with limited assistance.
• Accountable for developing and delivering technical documentation.
• Undergo peer code and design reviews to ensure high-quality production-ready code.
• Build and maintain applications that meet industry regulatory requirements.
• Foster collaboration with team members and business partners.
• Ensure compliance with established SDLC frameworks, including requirements gathering, analysis, design, development, testing, release management, and deployment.