Vego Garden

Procurement

• Own the creation, maintenance, and lifecycle management of product master data within the ERP system.
• Create and maintain SKUs, assemblies, kits, bundles, and related product structures.
• Maintain Bills of Materials (BOMs), product attributes, units of measure, classifications, and other product information.
• Ensure product master data remains complete, accurate, and compliant with company standards.
• Coordinate product data updates across Procurement, Product Management, Finance, Operations, and Warehouse teams.
• Perform regular audits to identify and correct data inconsistencies.
• Create and manage Blanket Purchase Orders (BPOs) and Purchase Orders (POs) in accordance with company's purchasing procedures.
• Execute approved purchasing transactions accurately and in a timely manner.
• Maintain supplier purchasing information including pricing, lead times, minimum order quantities, and purchasing parameters.
• Support Purchasing Supervisor and Procurement Manager with purchasing execution and operational activities.
• Resolve purchasing discrepancies by coordinating with suppliers, warehouse, receiving, accounting, and internal stakeholders.
• Maintain complete and accurate procurement documentation and transaction records.
• Maintain supplier costs, standard costs, and landed costs within the ERP system.
• Execute approved product cost updates while ensuring consistency across purchasing documents and system records.
• Investigate and resolve cost discrepancies between ERP records, purchase orders, invoices, and supplier quotations.
• Support Finance with cost reconciliation, inventory valuation, and reporting requirements.
• Ensure product cost information remains accurate and up to date.
• Monitor inventory performance using ERP reports and business intelligence tools.
• Identify inventory shortages, excess inventory, slow-moving inventory, and purchasing exceptions.
• Analyze inventory trends and purchasing requirements to support replenishment decisions.
• Prepare inventory reports and provide recommendations to Procurement leadership.
• Support inventory accuracy initiatives through data validation and analysis.
• Develop and maintain procurement reports and dashboards using ERP systems, Excel, Tableau, Power BI, or other reporting tools.
• Analyze procurement performance, inventory trends, supplier performance, purchasing activity, and product costs.
• Generate recurring operational reports for Procurement, Finance, and Operations leadership.
• Ensure the accuracy and integrity of procurement data used for reporting and business decisions.
• Identify opportunities to improve reporting automation, data quality, and operational efficiency.
• Identify opportunities to improve procurement processes and operational workflows.
• Recommend and implement improvements that enhance efficiency, accuracy, and data integrity.
• Support ERP enhancements, testing, and implementation of new procurement processes.
• Develop and maintain procurement documentation, procedures, and best practices.
• Promote continuous improvement within procurement operations.

Senior Purchasing Operations Specialist

Customer Support

• Represent Vego Garden’s high customer service standards with enthusiasm and passion.
• Identify and assess customers’ needs to achieve satisfaction.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
• Execute the key administrative data entry into customer records with high attention to detail.
• Assist customers with updated documentation regarding orders and refunds.
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
• Resolve customer issues impacting their satisfaction using creative solutions.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Customer Service Representative

QA Engineer

• Develop, implement, and maintain quality assurance and quality control programs for internal customer-facing structures.
• Maintain and develop evaluation criteria and monitoring processes for customer interactions across multiple channels, including but not limited to phone, email, chat, and social.
• Conduct regular audits and evaluations to ensure adherence to quality standards and procedures.
• Monitor service performance and identify trends, gaps, and opportunities for continuous improvement.
• Ensure consistency and accuracy in customer communication, issue resolution, and documentation.
• Lead audit and compliance reviews related to customer interactions, claims handling, and operational processes.
• Maintain audit documentation, compliance reports, and corrective action records.
• Investigate compliance concerns and partner with leadership to implement corrective and preventive actions.
• Stay informed of policy and regulatory changes affecting customer service operations.
• Analyze customer service, claims, and operational data to identify trends, recurring issues, and root causes.
• Develop and maintain reports and dashboards related to quality, compliance metrics, claims activity, escalations, and operational performance.
• Track KPIs, including departmental efficiencies, occupancy and SOP compliance.
• Provide actionable insights and recommendations to leadership based on data analysis.
• Oversee tracking and documentation of customer claims, pain point, and operational issues.
• Monitor issue resolution workflows to ensure timely follow-up and closure.
• Identify recurring operational challenges and escalate trends impacting customer experience or product quality.
• Coordinate with internal stakeholders to drive resolution and preventive improvements.
• Work closely with Product, QC, Supply Chain, Logistics, and Operations teams to address customer concerns and operational issues.
• Facilitate cross-functional feedback loops to improve products, processes, and service delivery.
• Follow up with internal departments to ensure accountability and timely resolution of identified issues.
• Support process improvement initiatives and operational standardization efforts across departments.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Senior Purchasing Operations Specialist

Customer Service Representative

Customer Service Representative

Customer Service Quality Assurance Manager