Customer Service Representative

Vego Garden

Customer Service Representative providing outstanding service for Vego Garden customers through various channels. Responsibilities include order assistance, customer inquiries, and maintaining service standards.

Posted 6/23/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Represent Vego Garden’s high customer service standards with enthusiasm and passion.
Identify and assess customers’ needs to achieve satisfaction.
Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
Execute the key administrative data entry into customer records with high attention to detail.
Assist customers with updated documentation regarding orders and refunds.
Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
Resolve customer issues impacting their satisfaction using creative solutions.
Comply with Company policies and procedures.
Perform all other duties as assigned.

Requirements

What you’ll need

2+ years of call center experience is required.
Experience supporting customers in an e-commerce or DTC environment preferred.
Experience with live chat, email, social media, and phone support.
Ability to provide exceptional service to Vego Garden customers.
A reliable, flexible, client-focused service professional with strong digital literacy abilities.
A team player with strong interpersonal and communication skills.
High attention to detail in both verbal and written forms.

Benefits

Comp & perks

Payrate starting at $17 per hour.
Flexible Paid Time Off.
12 PTO days per year, accrued bi-weekly, with incremental increases annually.
7 paid Holidays.
401k contribution match of 4%.
Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
Phone Allowance of $50 per month.
We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer supportdigital literacy

Soft Skills

customer serviceinterpersonal skillscommunication skillsattention to detailproblem-solvingteam playerflexibilityclient-focused