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Customer Service Representative
Vego GardenCustomer Service Representative providing exemplary service and support for Vego Garden's customers. Focusing on customer satisfaction and operational excellence in a hybrid work environment.
About the role
Key responsibilities & impact- Represent Vego Garden’s high customer service standards with enthusiasm and passion.
- Identify and assess customers’ needs to achieve satisfaction.
- Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
- Execute the key administrative data entry into customer records with high attention to detail.
- Assist customers with updated documentation regarding orders and refunds.
- Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
- Resolve customer issues impacting their satisfaction using creative solutions.
- Comply with Company policies and procedures.
- Perform all other duties as assigned.
Requirements
What you’ll need- Ability to provide exceptional service to Vego Garden customers.
- A reliable, flexible, client-focused service professional with strong digital literacy abilities.
- A team player with strong interpersonal and communication skills.
- High attention to detail in both verbal and written forms.
- Prior call center experience preferred.
Benefits
Comp & perks- Payrate starting at $17 per hour.
- Flexible Paid Time Off.
- 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
- 7 paid Holidays.
- 401k contribution match of 4%.
- Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
- Toll Roads Allowance of $100 per month.
- Phone Allowance of $50 per month.
- Company-sponsored breakfasts and lunches.
- We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceinterpersonal skillscommunication skillsattention to detailclient-focusedteam playerproblem-solvingcreativity