Veeva Systems

Practice Manager, RTSM

Veeva Systems

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts • 🇺🇸 United States

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Salary

💰 $100,000 - $200,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead a professional services team focused on customer success in implementation and support of RTSM studies
  • Ensure customer and employee success
  • Manage a diverse team of project managers and managed services consultants
  • Build and manage people for their personal and professional development
  • Establish and ensure adherence to RTSM processes
  • Collaborate with other RTSM teams to ensure alignment and delivery expectations
  • Establish best practices and processes

Requirements

  • Four-year degree or equivalent experience
  • 4+ years in people management
  • Built and managed a team of project managers/services team
  • Ability to take initiative and work proactively
  • Operational excellence in leading Services including resource management
  • Working knowledge of Microsoft Office
  • Proven ability to work independently in a dynamic, fast-moving environment
  • Team player
  • A logical approach to problem-solving and excellent eye for detail
  • Excellent verbal and written communication, interpersonal, and presentation skills
  • Ability to travel (5-10%)
  • Nice to have: Working Knowledge of RTSM
  • Nice to have: Working Knowledge of FDA and 21 CFR Part 11
  • Nice to have: Management experience in the RTSM sector
Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
  • Work Anywhere (flexibility to work from home or in the office)
  • May be eligible for variable bonus and/or stock bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
people managementproject managementresource managementRTSM processesoperational excellenceproblem-solvingMicrosoft Officecommunication skillspresentation skillsinterpersonal skills
Soft skills
initiativeproactive workteam playerattention to detailcollaborationpersonal developmentprofessional developmentdynamic environment adaptabilitycustomer success focusleadership
Certifications
four-year degree
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