Manager

• Lead a Professional Services team that delivers Veeva Quality Cloud
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (up to 25% customer engagement time)
• Manage supply and demand of your team; staffing the right people on the right projects and oversight to ensure delivery success
• Support and coach your team; find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

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