Field Reimbursement Manager – Dermatology
Sanofi
Practice Manager – Quality Services
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $200,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead a Professional Services team that delivers Veeva Quality Cloud
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (up to 25% customer engagement time)
- Manage supply and demand of your team; staffing the right people on the right projects and oversight to ensure delivery success
- Support and coach your team; find and create billable work to drive productivity and hold your team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers
- Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 10+ years of software implementation experience at a software vendor or consulting firm
- 8+ years in people management
- Has grown and led a professional services team
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
- Nice to Have: Experience implementing Quality Systems for Life Sciences or regulated industries
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Eligibility for variable bonus and/or stock bonus
- Work Anywhere flexibility (work from home or in the office)
- Assistance/accommodation for applicants with disabilities (talent_accommodations@veeva.com)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationresource managementutilization managementproject management
Soft skills
leadershipmentorshipperformance managementrelationship buildingcoachingaccountability
