Global Program Manager – Development Cloud
Veeva Systems
Vault
Global Program Manager, Development Cloud
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
SeniorLead
Tech Stack
Vault
About the role
- Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at strategic accounts
- Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
- Collaborate and actively communicate with Sales, Strategy, Product Management, Customer Success, and Services Leadership to keep programs aligned and informed
- Develop strategic relationships with the customer’s IT and business executives and act as trusted advisor
- Develop implementation proposals and lead services contract negotiations
- Oversee project execution performed by the Professional Services team and act as first line of defense for customer or internal escalations
- Ensure smooth transition to, and oversee, post-deployment application management teams
- Own customer success and lead as the services executive partnering across Veeva teams
Requirements
- 7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, or Safety)
- In-depth Pharmaceutical R&D knowledge in at least 1 of: Clinical, Regulatory, Safety, Quality, Manufacturing
- Consulting experience across multiple functional areas for enterprise pharma clients
- Track record of leading diverse global teams to deliver large, complex GxP technology implementations
- Experience in technology strategy and roadmap development for large customers, ideally in GxP environments
- Proven ability to interpret, evaluate and communicate information to influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
- Ability to work with third parties and organize disparate groups to maintain program cadence
- Based in the EU or UK and able to travel up to 50% of the time
- Must be legally authorized to be employed in the European Union or the UK; Veeva does not anticipate providing visa sponsorship
- Nice to have: Veeva Vault implementation experience
- Nice to have: Software as a Service implementation experience in GxP space
Benefits
- Work Anywhere: flexibility to work from home or in the office
- Equal opportunity employer committed to fostering a culture of inclusion and diversity
- Assistance/accommodation for disability or special needs during application (talent_accommodations@veeva.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementGxP technology implementationstechnology strategy developmentroadmap developmentnegotiationproblem resolutionprocess establishmentinfluencing without authorityVeeva Vault implementationSoftware as a Service implementation
Soft skills
communicationcollaborationrelationship buildingcustomer successleadershipinfluencingdealing with ambiguityorganizational skillsexecutive level communicationteam leadership
