Program Manager

• Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at strategic accounts
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Collaborate and actively communicate with Sales, Strategy, Product Management, Customer Success, and Services Leadership to keep programs aligned and informed
• Develop strategic relationships with the customer’s IT and business executives and act as trusted advisor
• Develop implementation proposals and lead services contract negotiations
• Oversee project execution performed by the Professional Services team and act as first line of defense for customer or internal escalations
• Ensure smooth transition to, and oversee, post-deployment application management teams
• Own customer success and lead as the services executive partnering across Veeva teams

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