Global Program Manager – Development Cloud
Veeva Systems
Vault
Global Program Manager, Cloud Development
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
SeniorLead
Tech Stack
Vault
About the role
- Manage implementation programs at Veeva’s largest Vault customers within Europe and guide the transformation of their R&D technology landscape
- Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at strategic accounts
- Manage all customer-facing teams and coordinate closely with Sales to optimize Veeva’s products and services to meet customer business needs
- Develop strategic relationships with the customer’s IT and business executives and become the customer’s trusted advisor
- Define deployment, governance, and transformation roadmaps in deep partnership with customer leadership, IT, and business stakeholders
- Develop implementation proposals and lead services contract negotiations
- Oversee project execution performed by the Professional Services team and act as the first line of defense for customer or internal escalations
- Ensure a smooth transition to, and oversee, the post-deployment application management teams
- Collaborate and actively communicate with Sales, Strategy, Product Management, Customer Success, and Services Leadership teams to keep programs aligned and informed on milestones and activities
Requirements
- 7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, or Safety)
- In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical, Regulatory, Safety, Quality, Manufacturing
- Consulting experience across multiple functional areas for enterprise pharma clients
- Track record of success leading diverse global teams to deliver large, complex GxP technology implementations with outstanding results
- Experience in technology strategy and roadmap development for large customers, ideally in GxP environments
- Proven ability to critically and objectively interpret, evaluate and communicate information to effectively influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
- Experience working with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
- Based in the EU or UK and able to travel up to 50% of the time
- Must be legally authorized to be employed in the European Union or the UK; Veeva does not anticipate providing visa sponsorship
- Nice to have: Veeva Vault implementation experience
- Nice to have: Software as a Service implementation experience in GxP space
Benefits
- As a Work Anywhere company, support your flexibility to work from home or in the office
- Equal opportunity employer committed to fostering a culture of inclusion and growing a diverse workforce
- Assistance or accommodation for applicants with a disability or special need (contact talent_accommodations@veeva.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementGxP technology implementationstechnology strategy developmentroadmap developmentimplementation proposalscontract negotiationsproject executionapplication management
Soft skills
problem resolutionnegotiationinfluencing without authoritycommunicationrelationship buildingleadershipcollaborationcritical thinking
