Veeva Systems

Global Program Manager – Development Cloud

Veeva Systems

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

SeniorLead

Tech Stack

Vault

About the role

  • Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accounts
  • Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
  • Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
  • Develop strategic relationships with the customer’s IT and business executives and become the customer’s trusted advisor
  • Develop implementation proposals and lead services contract negotiations
  • Oversee the project execution performed by the Professional Services team and act as the first line of defense for customer or internal escalations
  • Ensure a smooth transition to, and oversee, the post-deployment application management teams
  • Own customer success and lead as the services executive partnering across Product and Sales to drive product adoption and new sales opportunities

Requirements

  • 7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, or Safety)
  • In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical, Regulatory, Safety, Quality, Manufacturing
  • Consulting experience across multiple functional areas for enterprise pharma clients
  • Track record of success leading diverse global teams to deliver large, complex GxP technology implementations
  • Experience in technology strategy and roadmap development for large customers, ideally in GxP environments
  • Proven ability to critically and objectively interpret, evaluate and communicate information to effectively influence at the executive level
  • Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
  • Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
  • Based in the EU or UK and able to travel up to 50% of the time
  • Qualified candidates must be legally authorized to be employed in the European Union or the UK; Veeva does not anticipate providing visa sponsorship
  • Nice to have: Veeva Vault implementation experience
  • Nice to have: Software as a Service implementation experience in GxP space
Benefits
  • Work Anywhere: support your flexibility to work from home or in the office
  • As an equal opportunity employer, committed to fostering a culture of inclusion and growing a diverse workforce
  • If you need assistance or accommodation due to a disability or special need when applying, contact talent_accommodations@veeva.com
  • Opportunity to work at a fast-growing SaaS company with extensive growth potential
  • Mission-driven work transforming the life sciences industry

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementGxP technology implementationstechnology strategy developmentroadmap developmentnegotiationproblem resolutionprocess establishmentinfluencing without authorityconsulting
Soft skills
communicationrelationship buildingleadershipcollaborationinfluencingorganizational skillscritical thinkingadaptability