Global Program Manager – Development Cloud
Veeva Systems
Vault
Global Program Manager – Development Cloud
Veeva Systems
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
SeniorLead
Tech Stack
Vault
About the role
- Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accounts
- Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
- Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
- Develop strategic relationships with the customer’s IT and business executives and become the customer’s trusted advisor
- Develop implementation proposals and lead services contract negotiations
- Oversee the project execution performed by the Professional Services team and act as the first line of defense for customer or internal escalations
- Ensure a smooth transition to, and oversee, the post-deployment application management teams
- Own customer success and lead as the services executive partnering across Product and Sales to drive product adoption and new sales opportunities
Requirements
- 7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, or Safety)
- In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical, Regulatory, Safety, Quality, Manufacturing
- Consulting experience across multiple functional areas for enterprise pharma clients
- Track record of success leading diverse global teams to deliver large, complex GxP technology implementations
- Experience in technology strategy and roadmap development for large customers, ideally in GxP environments
- Proven ability to critically and objectively interpret, evaluate and communicate information to effectively influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
- Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
- Based in the EU or UK and able to travel up to 50% of the time
- Qualified candidates must be legally authorized to be employed in the European Union or the UK; Veeva does not anticipate providing visa sponsorship
- Nice to have: Veeva Vault implementation experience
- Nice to have: Software as a Service implementation experience in GxP space
Benefits
- Work Anywhere: support your flexibility to work from home or in the office
- As an equal opportunity employer, committed to fostering a culture of inclusion and growing a diverse workforce
- If you need assistance or accommodation due to a disability or special need when applying, contact talent_accommodations@veeva.com
- Opportunity to work at a fast-growing SaaS company with extensive growth potential
- Mission-driven work transforming the life sciences industry
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementGxP technology implementationstechnology strategy developmentroadmap developmentnegotiationproblem resolutionprocess establishmentinfluencing without authorityconsulting
Soft skills
communicationrelationship buildingleadershipcollaborationinfluencingorganizational skillscritical thinkingadaptability
