Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports
Build long-term relationships and partner with customer administrators at life sciences companies
Requirements
Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.