Customer Experience Manager, eMobility
M-KOPA
Director, Global Education Services Operations
Veeva Systems
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, North Carolina
Visit company websiteSalary
💰 $125,000 - $200,000 per year
Job Level
Lead
About the role
- Own and innovate the education services technology architecture including LMS, certification, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing
- Serve as business sponsor on IT projects involving LMS, CRM, business intelligence, SSO; prioritize, track requirements, and implement scalable features
- Develop analytic dashboards (using Sigma) and reports to measure KPIs and track progress
- Partner with global teams to diagnose business requirements and ensure operational readiness for training and certification
- Develop, implement, and evolve processes, frameworks, and tools to support growth
- Oversee projects with accuracy, transparency, and commitment to deadlines
- Manage contracts, budgets, and vendors
- Oversee go-to-market activity for new education offerings and integrate education solutions into packaged offerings
- Build quarterly training delivery schedules to meet revenue commitments
- Ensure compliance with Veeva policies, customer contracts, and legal requirements
- Manage a global team of systems and process experts and training coordinators; hire and develop team members
- Foster a collaborative, accountable, results-oriented team environment and serve as an ambassador for Education Services
Requirements
- 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.)
- 5+ years of people management experience including hiring, onboarding, and developing teams
- Proven experience selecting and implementing learning management systems
- Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight
- Demonstrate analytical thinking and logical decision-making
- Excellent communication, collaboration, and project management skills
- Strong interpersonal skills and ability to build relationships across services, IT, FP&A, Alliances, and marketing
- Desire to serve as the right-hand person to Education Services leaders
- Based in the United States and able to meet the operational requirements of a global role
- Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)
