Technical Instructor – Regulatory
Veeva Systems
CloudVault
Managed Services Consultant – Commercial Vault
Veeva Systems
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $70,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudVault
About the role
- Provide post-go-live consulting and administrative support for multiple clients
- Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
- Bulk import/export/updates of content and data
- Recommendations on application features, use, and best practices
- Maintenance of production and sandbox environments
- Creation of reports and dashboards
- Member of Commercial Services team providing ongoing professional services for customers live with Veeva’s commercial and medical content management solutions (Vault PromoMats & Vault Medical)
- Customer-facing, non-travel role (may include occasional travel for internal events)
Requirements
- 3+ years experience configuring/supporting/implementing content management software or related services delivery
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience managing clients requests and setting expectations
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
- Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position
- Project management experience (Nice to Have)
- Understanding of life sciences content management principles, types, and taxonomies (Nice to Have)
- Understanding of life sciences compliance requirements (Nice to Have)
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs (Nice to Have)