Senior Manager, Center of Expertise

Veeam Software

full-time

Posted on: 3/12/2026

Location Type: Remote

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💰 $149,600 - $277,700 per year

About the role

Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development
Manage team performance against established goals and quotas
Coach team members to improve technical depth, customer engagement skills, and measurable results
Foster a positive, high-performance team culture aligned with Veeam’s Core Values
Lead process improvement initiatives to maximize departmental effectiveness and scalability
Monitor and improve operational metrics through data-driven analysis
Serve as a mentor to Managers and Associate Managers, sharing leadership best practices
Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence
Strengthen customer relationships and help build a strong service reputation across strategic accounts
Delegate effectively and empower team members to operate with ownership and accountability
Perform other duties as required

5+ years of experience in Customer Success, Account Management, or related customer-facing roles
2+ years of people management experience preferred
Demonstrated experience building, training, managing, and developing high-performing teams
Proven technical expertise with data centers and data protection technologies
Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers
Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated
Strong communication and cross-functional collaboration skills
Adaptability to evolving roles, priorities, and organizational needs
Demonstrated work ethic and commitment to teamwork

Benefits

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data centersdata protection technologies

Soft Skills

coachingengagementcareer developmentteam performance managementcustomer engagement skillsleadershipmentoringcollaborationadaptabilitywork ethic