Vector Solutions

Sales Development Rep

• Sales Development Representatives play a critical role in qualifying opportunities, building trust with the fire community, and sparking interest by bringing energy, credibility, and a service mindset to every conversation.
• Qualify and develop inbound leads and build business opportunities through outbound prospecting.
• Work to have a variety of touches (calls, emails, social, etc.) on all prospects in your assigned territory.
• Follow up with inbound leads in a timely manner outlined in our SLA.
• Develop qualified sales opportunities and cultivate future pipeline potential.
• Gain interest through outbound cold calling across a set of existing Vector Solutions customers and breaking into net new logos in assigned territories and markets.
• Schedule qualified discovery meetings/product demos for Account Executives.
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities.
• Meet monthly strategic objectives sought to grow revenue in accounts through developing a consistent sales pipeline.
• Engage directly with fire service leaders (e.g., Fire Chiefs, Training Officers, Battalion Chiefs) to understand department priorities and introduce Vector Solutions’ technology as a trusted resource.
• Leverage your knowledge of fire service operations, training requirements, and public safety protocols to build credibility and tailor conversations.
• Identify challenges unique to fire departments (training compliance, safety reporting, incident management) and align Vector’s solutions to address those needs.
• Serve as a consultative partner to public safety agencies by translating operational experience into meaningful solution-based discussions.
• Act as the voice of the fire service in early-stage conversations, ensuring our outreach resonates with the realities of first responders.
• Work closely both with sales and marketing to provide better insight into the success of the marketing activities that are being run at the same time as generating new pipelines.
• Manage, track, and report on all activities and results using Salesforce and Outreach.
• Prolonged periods of sitting at a desk and working on a computer.
• Other duties as assigned.

Sales Development Representative, Fire

Account Executive

• Develop industry expertise within the assigned client base to stay updated on industry trends, competitors, and market dynamics to anticipate potential threats and opportunities.
• Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
• Leverage industry, product, and subject matter expertise to create and execute account strategies designed to deliver or reinforce value, uncover and mitigate risk, and drive growth and expansion within your book of business.
• Organize and manage cross-functional teams or efforts to ensure a successful customer experience and lifecycle on all aspects, from Implementation to Renewal.
• Serve as primary contact for influencers, decision makers, and leaders in your book of business.
• Coordinate regular business reviews to define and achieve success against customer goals.
• Delegate tactical tasks and issues to appropriate account team members.
• Serve as the internal voice of the customer to be a liaison between your book of business, your sector’s broader customer base, and internal technical teams to drive action that directly contributes to overall customer satisfaction, retention, and upsell.
• Identify and act on potential areas for new revenue generation.
• Provide a consultative sales approach through an extended sales cycle.
• May conduct product demos that focus on potential solutions for clients.
• Partner with or delegate sales cycles to Account Executives based on size, complexity, and expertise.
• Confirm, negotiate, and secure renewals with a focus on growth.
• Create and manage a pipeline and forecast of open renewals and growth opportunities.
• Consistently meet or exceed net retention and open renewal goals as set by management.

Sales Development Representative, Fire

Account Director, Commercial