Vector Solutions

Account Director, Commercial

Vector Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $58,000 - $70,000 per year

Job Level

Lead

About the role

  • Develop industry expertise within the assigned client base to stay updated on industry trends, competitors, and market dynamics to anticipate potential threats and opportunities.
  • Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client.
  • Leverage industry, product, and subject matter expertise to create and execute account strategies designed to deliver or reinforce value, uncover and mitigate risk, and drive growth and expansion within your book of business.
  • Organize and manage cross-functional teams or efforts to ensure a successful customer experience and lifecycle on all aspects, from Implementation to Renewal.
  • Serve as primary contact for influencers, decision makers, and leaders in your book of business.
  • Coordinate regular business reviews to define and achieve success against customer goals.
  • Delegate tactical tasks and issues to appropriate account team members.
  • Serve as the internal voice of the customer to be a liaison between your book of business, your sector’s broader customer base, and internal technical teams to drive action that directly contributes to overall customer satisfaction, retention, and upsell.
  • Identify and act on potential areas for new revenue generation.
  • Provide a consultative sales approach through an extended sales cycle.
  • May conduct product demos that focus on potential solutions for clients.
  • Partner with or delegate sales cycles to Account Executives based on size, complexity, and expertise.
  • Confirm, negotiate, and secure renewals with a focus on growth.
  • Create and manage a pipeline and forecast of open renewals and growth opportunities.
  • Consistently meet or exceed net retention and open renewal goals as set by management.

Requirements

  • Ability to perform in a self-managed environment
  • Excellent interpersonal skills needed to develop strong business relationships with clients.
  • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
  • Confidence in presenting new ideas to clients and high-level executives.
  • Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
  • Excellent communication skills verbal and written in addition to presentation skills.
  • Strong work ethic and ability to work independently with minimal supervision.
  • Excellent organizational skills.
  • Ability to adapt to new conditions, assignments, and deadlines.
  • Excellent time management, goal setting and prioritization capability.
  • Thrives working in a fast-paced, team environment.
  • Able to travel up to 30% of the time to assist customers when needed.
  • Bachelor’s degree in a related field preferred.
  • 3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management.