Vector Solutions

Sales

• Develop and execute sales strategies and plans to achieve sales targets
• Drive incremental revenue growth through current customers by upselling and cross-selling Vectors EHS Software
• Deliver presentations and product demonstrations highlighting our software's key advantages, features, and value propositions
• Learn and maintain in-depth knowledge of industry trends and competition
• Communicate with customers to identify and understand the issues they are trying to address; identify and suggest solutions to meet those needs
• Demonstrate and clearly differentiate Vector Solutions products from the competition, focusing on our clear and compelling value proposition
• Work collaboratively with existing B2B sales teams to leverage resources
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale

Enterprise Sales Specialist – EHS

Performance Marketing

• Develop and execute integrated marketing programs that drive net new leads and progress existing leads through the sales funnel.
• Identify inbound and outbound initiatives including, Website Marketing, Email Marketing, Advertising (Paid, Social, and third-party), Webinars, Social Media, and Events.
• Forecast, measure, analyze and report on impact of programs.
• Develop, manage, and execute organic growth, SEO, and paid search strategies to drive qualified traffic, improve conversion rates, and maximize ROI across digital channels.
• Launch lead nurture programs/campaigns to move inquiries to marketing qualified leads and further down the sales cycle.
• Proactively engage with SDR teams to coordinate, communicate, and optimize the impact of marketing activities.
• Plan and execute third party media plans that may include advertising, webinars, content marketing, etc.
• Communicate and educate the sales team regarding new and planned marketing activities (campaign briefs).
• Execute email campaigns using HubSpot including list creation, email copy & setup and tracking.
• Test and optimize the performance of marketing channels (Website, Webinars, Email Marketing, Landing Pages, Outreach Sequences, Advertising, Events, etc).
• Manage development and execution of integrated marketing programs through ongoing communication with cross-functional marketing teams (Web & Digital Marketing, Product Marketing, Creative Services, etc.

Marketing Manager – Demand Generation

Customer Support

• Lead the Customer Care team across multiple products by providing ongoing service to customers, including state and federal customers.
• Serve as the escalation point for complex or high-impact customer issues, ensuring timely resolution and clear communication.
• Own and manage performance against established KPIs, including call volume, response time, CSAT, and ticket resolution.
• Monitor workload, ticket trends, and capacity to ensure appropriate coverage and service levels.
• Conduct call monitoring and hands-on coaching to drive continuous improvement in performance and quality.
• Establish clear goals, expectations, and accountability for team members.
• Partner cross-functionally with Commercial, Education, Product, and Operations teams to resolve customer issues and improve the end-to-end customer experience.
• Lead operational and process improvement initiatives within the scope of your team to increase efficiency, scalability, and customer satisfaction.
• Leverage data, automation, AI, and performance insights to enhance workflows, coaching effectiveness, and service delivery.
• Support new Acadis product releases and enhancements through customer readiness planning, documentation, and training coordination.
• Manage day-to-day operations of a team of Customer Care team members.

Enterprise Sales Specialist – EHS

Marketing Manager – Demand Generation

Senior Manager, Customer Care