Vector Security

Senior Account Management Representative

Vector Security

full-time

Posted on:

Location Type: Office

Location: Columbus • Ohio • United States

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Salary

💰 $54,488 - $87,029 per year

Job Level

Senior

About the role

  • Primary point of contact for corporate level client contacts, communicating with clients to understand their needs, pain points and desired outcomes.
  • Explain VSN services, solutions and product value.
  • Building relationships with clients based on trust, respect, knowledge and ability to deliver at or above expectations.
  • Acting as a client advocate with a focus on improving overall customer experience driving account retention and growth.
  • Resolving complaints/escalations and preventing additional issues by improving processes.
  • Collaborating with ALL internal departments (for all client subscribed services) to facilitate client need fulfillment.
  • Collecting and analyzing data to identify trends, build business cases for sales solutions.
  • Preparation and delivery of Quarterly (and Yearly) Business Reviews (QBR/YBR).
  • Maintaining updated knowledge of company products and services as well as ability to recognize and recommend to client as solutions for their needs.
  • Keeping accurate records and account notes in internal systems, for all assigned accounts.

Requirements

  • High School or Equivalent Qualification, Degree Preferred.
  • Minimum 3-5 Years of Customer Account Management Experience: Build customer relationships, account management, maintaining multiple customer accounts.
  • Must have an understanding of how to conduct business at an elevated level.
  • Professional hard and soft skills necessary to efficiently and effectively manage, develop, and motivate all members of account teams.
  • Security, Loss Prevention Experience is Preferred.
  • Excellent Communication & Interpersonal Skills: Must possess mature skills with the ability to effectively and intelligently communicate (both written and orally) with all levels of management, subordinates, peers, customers, and field resources.
  • Problem Solving Skills.
  • Organization & Multitasking Skills: Must be able to effectively manage a large number of projects.
  • Meeting all deadlines is critical to the success of this position.
  • Business processes and planning have to occur at both the high level and detailed level and becomes increasingly complex as the position evolves.
  • Confidentiality: Must be able to maintain both company and client confidential information.
  • Ability to Work Independently: Position is located at a customer’s site; therefore, Vector Management is remote. Position must be able to know when to act independently and when to engage management.
Benefits
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Account ManagementData AnalysisBusiness Case DevelopmentProcess ImprovementQuarterly Business ReviewsYearly Business Reviews
Soft Skills
Communication SkillsInterpersonal SkillsProblem SolvingOrganization SkillsMultitasking SkillsRelationship BuildingClient Advocacy
Certifications
High School or Equivalent QualificationDegree Preferred