VCA Animal Hospitals

Client Services Representative

• Greet visitors and answer telephones
• Perform phone triage
• Present and explain fees, including processing payments
• Recommend and obtain products and services
• Educate clients on general animal husbandry and non-medical pet care
• Manage medical records and correspondence
• Ensure facility cleanliness, both inside and outside

Client Service Representative

• Maintaining client relationships and service standards
• Greeting clients and their pets
• Answering non-medical client inquiries
• Presenting friendly and courteous care
• Essential administrative tasks
• Scheduling and managing medical records
• Reviewing charges and invoicing upon discharge
• Recommending and obtaining products and services

Manager

• Provide leadership and support to a team of RVTs and ACAs with varying levels of experience, fostering collaboration, accountability, and professional growth.
• Review the schedule often to align RVTs and ACAs based on the needs of the business.
• Coordinate and lead various department and inter-department meetings to share learnings and company information
• Prepare thoughtful performance evaluations for each team member.
• Reviewing and maintaining protocols, policies and procedures, and adjusting or enhancing to provide the best working conditions

Client Service Representative

Client Service Representative

Veterinary Technician Manager