Client Service Representative

VCA Animal Hospitals

Client Service Representative delivering veterinary care and building trust with clients. Handling inquiries and ensuring a clean and welcoming veterinary practice environment.

Posted 6/12/2026part-timeMiddleton • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Set the tone for the practice as we build and maintain each customer's trust and confidence.
Responsible for pivoting around which the hospital operates.
Handle customer inquiries and provide exceptional service.
Perform tasks related to customer interaction, payments and service recommendations.

Requirements

What you’ll need

Customer service functions, including: greeting visitors and answering telephones.
Performing phone triage
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

Comp & perks

medical/dental
generous personal pet care discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicephone triagepayment processingproduct recommendationmedical record managementchart managementreport managementcorrespondence managementanimal husbandrynon-medical pet care

Soft Skills

communicationinterpersonal skillstrust buildingcustomer interactionexceptional serviceorganizational skillsattention to detail