Vault Credit Corporation

Customer Success Manager

• Continuously learn and build domain expertise across multiple programs and customers.
• Provide hands on support to our foundational customers while developing a scalable customer success program for our growing business.
• Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan.
• Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps to maximize retention and transactional growth.
• Provide hands-on feature demos to help customers realize the full potential and business benefit of product capabilities and minimize the fog of uncertainty around how to add or use those features.
• Work with product marketing to create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.