Vatica Health

Operations

• The VP, Portfolio Strategy & Operations is the operational extension of the EVP of Solutions
• Owns the full operational spine of the Solutions team: the operating rhythm, the 2028 thesis tracker, growth bet milestone tracking, and portfolio governance discipline
• Design and operate the Solutions team operating cadence, metrics tracking, and leadership review rhythm
• Own design, configuration and ongoing maintenance of tooling to support intake, initiative and metrics tracking, and portfolio management
• Maintain consistency and documentation of the cross-portfolio ICP framework
• Own the growth bet registry: track designated growth bets across the portfolio against milestone commitments, resourcing assumptions, and exit or graduation criteria
• Steward the solution catalog - maintain completeness, lifecycle classification, ICP-to-solution mapping, and packaging alignment
• Synthesize and maintain the cross-portfolio market strategy
• Surface market intelligence to portfolio decisions
• Manage quarterly stage-gate reviews for solutions in Incubate, Standard, and Sunset phases
• Track solution lifecycle stage and surface stage transition recommendations
• Structure portfolio reviews to surface decisions for the EVP of Solutions; track kill list execution and stage-gate decision quality
• Own the intake process for new solution requests from various departments
• Run the prioritization process in coordination with VP SOs; document and communicate decisions back to requesters

VP Portfolio Strategy – Operations

Manager

• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
• Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
• Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics.
• Develop effective improvement plans for practices that are not meeting performance goals.
• Improve the rate of active participation among all contracted practices, at the individual provider level.
• Contribute to the achievement of 99%+ provider retention year-over-year.
• Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
• Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
• Leverage technology, and best practices, to deliver provider-centric service.
• Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica.
• Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
• Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
• Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
• Support interdepartmental projects.
• Contributes to, and executes, all responsibilities assigned to this role.

Provider Engagement Manager

Sales

• Achievement of defined business segment bookings, revenue, and margin targets.
• Development and execution of a business plan and sales strategies that align with the overall business strategy.
• Develop and manage a growing team of sales professionals.
• Develop and grow key customer relationships with target accounts.
• Maintain a high level of product and market knowledge.
• Participate in cross functional teams that support all customer-facing roles within the assigned geographic region.
• Broker and negotiate complex contracts in large national and regional payer accounts.
• Sell to senior leaders and C-level executives at National and Regional Health Plans
• Manage and prepare sales support for key prospect meetings (both onsite and via telephone)
• Full accountability for pursuing and completing RFI/RFPs
• Contract review and management (MSA, SOW, SLAs)
• Provide meeting and trade show support as required, including scheduling required executive meetings at and attend key industry trade events (e.g., AHIP, RISE, Risk Adjustment Summits, Blues Summit)

Vice President of Sales, Health Plans

Human Resources

• Support the HRBP and HR Generalist II in the coordination and execution of core HR programs, including performance management cycles, employee changes, and engagement initiatives
• Assist in employee lifecycle processes through documentation, tracking, and follow-up to ensure accuracy and timeliness
• Support offboarding processes, including coordination and documentation
• Contribute to the execution and continuous improvement of HR processes and programs
• Support documentation and tracking of employee relations matters
• Assist in preparing case materials, summaries, and follow-ups
• Participate in employee relations discussions and meetings as appropriate for development
• Maintain strict confidentiality and professionalism when handling sensitive information
• Support select stages of the recruiting process, including interview coordination and candidate communications
• Participate in interviews and debrief discussions to build understanding of talent assessment
• Assist with basic recruiting metrics and reporting
• Support responses to employee and manager inquiries in partnership with the HRBP and HR Generalist II
• Maintain and update employee data within HR systems
• Assist with audits and compliance documentation (e.g., personnel records, I-9 tracking)
• Support the HR team in compensation and benefits-related processes as needed
• Participate in projects related to compensation, benefits, or total rewards programs as appropriate
• Conduct research, data analysis, and process reviews to identify improvement opportunities
• Develop recommendations and support implementation of process enhancements
• Present findings, insights, and recommendations to HR team members

HR Generalist

Learning and Development

• Design and develop eLearning modules, job aids, presentations, and other training materials for internal teams and external clients
• Build and maintain courses using Articulate Rise and Storyline; convert instructor-led and existing content into scalable digital learning
• Translate complex healthcare, operational, and product-related content into clear, learner-friendly training that supports product adoption and user understanding of company solutions
• Partner with subject matter experts and stakeholders to assess learning needs, define objectives and requirements, and develop and refine training content and curriculum aligned to role-based skills and business needs
• Manage multiple projects and deadlines in a fast-paced environment with shifting priorities
• Facilitate live virtual training sessions, including delivery of content and management of Q&A or discussion
• Support LMS administration, including course uploads, updates, and maintenance; assist in evaluating training effectiveness

Instructional Designer I

Controller

• Lead all aspects of the accounting function, including general ledger, accounts payable, accounts receivable, payroll, and revenue recognition
• Own and manage the monthly, quarterly, and year end close processes, ensuring timely and accurate financial reporting on a monthly basis
• Prepare and review financial statements in accordance with GAAP
• Maintain internal controls and accounting policies
• Ensure appropriate accounting treatment for healthcare specific revenue streams, including risk adjustment, value based care arrangements, and provider services
• Partner closely with the SVP of Finance on financial strategy, reporting, and operational initiatives
• Support budgeting and forecasting processes in collaboration with FP&A
• Manage external audits and coordinate with auditors to ensure efficient and successful audit outcomes
• Monitor cash flow, working capital, and key financial metrics
• Evaluate and enhance accounting systems, tools, and processes to improve efficiency and scalability
• Support due diligence and integration efforts related to growth initiatives, including acquisitions or partnerships
• Build, mentor, and develop a high performing accounting team