Vatica Health

Salesforce Administrator

• Serve as primary administrator for Salesforce including day-to-day support requests
• Manage troubleshooting issues, resolving system errors, and responding to user inquiries
• Maintain system configuration including custom objects, fields, page layouts, validation rules, workflows, and flows
• Support new user onboarding, training, and ongoing user adoption efforts
• Partner with Rev Ops and leadership to continuously improve Salesforce usability and performance
• Collaborate with Sales and Customer Success leadership to understand business processes and translate them into scalable Salesforce solutions
• Identify process gaps and recommend system enhancements to improve efficiency and pipeline visibility
• Implement automation (flows, workflows, approvals) to streamline sales and customer success processes and reduce manual work
• Support pipeline management processes including opportunity stages, forecasting, and activity tracking
• Create and maintain reports and dashboards to provide visibility into pipeline health, sales and customer success performance, and key KPIs
• Ensure data integrity through regular audits, deduplication, and data governance best practices
• Monitor and improve data quality standards across accounts, contacts, leads, and opportunities
• Provide actionable insights to Sales leadership through reporting and analysis
• Act as liaison between business users and technical teams for system enhancements and projects
• Participate in cross-functional initiatives to improve revenue operations and customer lifecycle management
• Provide ongoing training and documentation to support Salesforce adoption

Revenue Operations

• Provide data-driven insights and recommendations on key metrics to support revenue growth
• Analyze win/loss trends and collaborate with growth teams to implement appropriate changes (process changes, talk track improvements, training, etc.) or to increase win rates
• Collaborate with Growth leaders to maintain pipeline reporting and analytics aligned to sales strategy and initiatives
• Collaborate with Customer Success leaders to ensure regular views into account health and relationship; Deliver recommendations for improvement
• Provide data to the marketing team to support marketing approach and tactics (e.g., sales programs, outreach campaigns, collateral development)
• Create Salesforce reporting and dashboards to drive effective sales pipeline and customer success management
• Lead Salesforce enhancements in-line with stakeholder partner objectives in coordination with Salesforce Administrator to improve usability, transparency and overall tool optimization
• Strong understanding of practices to maintain data integrity and cleanliness in Salesforce (e.g., Responsible or QA on Campaign Data after loads, regular review for duplicate or unnecessary account or opportunity records, etc.)
• Optimization, Development and Maintenance of Business processes
• Sales system troubleshooting and process issue support for assigned teams
• Represent the Revenue Operations team in commercial and cross-functional meetings, actively listening, responding to support requests, identifying opportunities for operational and tool improvements and taking ownership of in-scope follow up items
• Create clear communications as needed to drive business consistency
• Lead special projects that drive commercial operations enhancements or efficiencies, improve collaboration with broader business teams and/or enable cross-functional business priorities
• Facilitate productive meetings (e.g., pipeline, strategy, project, etc.)
• Act as a collaborative partner, provide guidance and mentor Revenue Operations Specialist
• Operate with a detailed understanding of the full commercial technology stack and make enhancement recommendations as business needs change
• Maintain an active working knowledge of health care industry trends, as well as revenue operations technology advancements and commercial best practices
• Understand new market offerings and enhancements to existing solutions being deployed, and put knowledge into practice through revenue operations enhancements and broader Growth and Customer Success team support

Senior Revenue Operations Specialist

Operations

• Partner with Customer Success teams and internal stakeholders to design and deliver strategic customer operations projects that create measurable customer value and support profitable growth
• Maintain current market knowledge including customer needs, industry trends, and competitive insights
• Develop cost-benefit analyses in partnership with Finance and Customer Operations leadership to ensure sound investment decisions and long-term business viability.
• Analyze and interpret data to identify customer opportunities, uncover root causes of issues, measure project impact, and drive continuous improvement
• Monitor and mines data to identify opportunities and root causes of issues, measures impact of projects and drive continuous improvement
• Leads cross-functional projects to drive continuous improvements in customer experience and satisfaction
• Propose solutions to customer pain points and issues supported by customer intelligence, business knowledge and data analysis
• Proactively identifies risks and escalates issues; recommends mitigation steps
• Foster a collaborative, solution-oriented culture across Cozeva + Vatica teams
• Support development and maintenance of Customer Help Center content, including product updates and release documentation
• Enable Customer Success with actionable reporting, dashboards, and analytics to manage and optimize performance
• Help optimize core Commercial systems (e.g., Salesforce) and Growth Analytics to improve Customer Success workflows and reporting
• Present project updates, analyses, and proposals clearly and concisely in internal forums; support client-facing communications as needed.

Customer Operations Manager

Director

• Formulate and execute a successful provider engagement strategy, which leads to the achievement of Vatica’s corporate goals as well as those of its health plan partners
• Provide leadership that combines broad, strategic vision with a critical eye for optimization of internal operations and the achievement of exceptional results.
• Develop and lead execution of the full spectrum of provider engagement activities from initial onboarding and implementation to ongoing account management; including those designed to improve participation by, and retention of, individual physicians, practices, and health delivery systems.
• Utilize and continuously enhance a national playbook for engaging Vatica Health’s provider network, including best practices for engagement and issue resolution.
• Optimize performance through close collaboration with the Payer & Provider Sales, Clinical Operations, Member Engagement and Analytics teams.
• Serve as the point of contact for escalated provider matters.
• Forecast, monitor, and report key performance metrics (e.g. provider adoption, penetration rates)
• Management of staff, including recruiting, performance assessments
• Enhance provider performance resources and tools, including dashboards and scorecards
• Drive strategic initiatives within the provider network and ensure that the alignment of departmental objectives is congruent with corporate strategy through active participation in corporate strategic planning, budgeting/forecasting and human resource management.

Director of Provider Engagement

Product Manager

• Own development and management of core Risk Adjustment capabilities including:
• - HCC model updates and configuration
• - Risk score computation across supported models
• - Suspect generation and accuracy management
• - Encounter data reconciliation
• - Risk adjustment reporting and analytics
• Ensure platform support for:
• - Medicare Advantage (CMS-HCC)
• - ACA Marketplace (HHS-HCC)
• - Medicaid risk adjustment models
• Track CMS announcements and regulatory updates
• Ensure timely platform updates aligned with HCC model changes
• Monitor LOB-specific submission timelines and program requirements
• Identify and define new feature enhancements
• Design product workflows and requirements
• Maintain and prioritize product backlog
• Work with engineering teams and TPMs to track development progress
• Validate completed features prior to release
• Work closely with Customer Success teams to understand client workflows and challenges
• Translate client feedback into product improvements and roadmap priorities
• Work in close collaboration with the Head of Platform to align Risk Adjustment capabilities with overall platform strategy

Product Manager, Risk Adjustment Solutions

Technical Product Manager

• Convert operational workflows into AI-enabled systems
• Drive end-to-end delivery from scoped requirements to production
• Define quality thresholds and release gates
• Ensure monitoring, rollback controls, and human-in-the-loop safeguards
• Drive adoption within Ops
• Maintain cross-functional alignment

Senior Technical Product Manager – AI Solutions, Agentic Delivery

Account Manager

• Serve as a senior point of contact and relationship owner for IHA across all Performance Measurement Programs.
• Lead IHA through onboarding, transition, and ongoing operations with Cozeva, ensuring clarity of roles, responsibilities, and expectations.
• Provide strategic thought leadership to IHA on program design, data methodology, performance measurement evolution, and innovation opportunities.
• Act as a trusted advisor to IHA leadership on analytics strategy, operational scalability, and long-term platform enablement.
• Direct the ongoing negotiation and contracting needs with IHA and participating health plans in partnership with Legal, Compliance, and other functional areas as needed.
• Maintain accountability for successful and timely delivery and outcomes across CalPERS, CAPCI, and AMP/Atlas programs.
• Ensure program scope, timelines, data methodologies, and deliverables are clearly defined, governed, and consistently executed.
• Anticipate program risks and policy or methodology changes; proactively guide mitigation strategies across stakeholders.
• Partner closely with Strategy & Operations, Product, Data, Engineering, Customer Success, and Implementation teams to translate IHA program needs into executable roadmaps.
• Provide clarity and prioritization across competing program demands to ensure delivery commitments are met.
• Escalate and resolve cross-functional risks related to data ingestion, analytics, reporting accuracy, and platform performance.
• Serve as an executive-level resource for participating health plans (currently ~15) in collaboration with Customer Success leadership.
• Support complex stakeholder conversations related to program interpretation, data methodology, compliance, and timelines.
• Represent Cozeva in external forums, governance meetings, and working groups as appropriate.
• Coordinate partnership governance structures, operating cadences, and decision-making frameworks with IHA.
• Oversee contracting alignment in partnership with Business, Legal, and Finance teams across IHA and participating entities.
• Ensure adherence to contractual commitments, program SLAs, and data governance standards.
• Own executive-level reporting on program status, risks, outcomes, and improvement opportunities.
• Identify systemic gaps and drive scalable process, tooling, or governance enhancements.
• Ensure lessons learned across programs inform future program design and operational maturity.

Associate Director, Partnerships

Program Manager

• - Own and manage the end-to-end Health Plan Data Submissions program lifecycle (HPDE, Bridge, PayerOne, DAV), from intake and planning through file generation, validation, submission, and confirmation
• - Design and maintain a capacity-aware, input-driven execution model that replaces static calendar-based planning and improves delivery predictability
• - Ensure delivery against fixed, non-negotiable submission deadlines while managing competing priorities and ad-hoc demand
• - Serve as the primary point of accountability for submission delivery, providing clear status reporting, risk assessment, and escalation to stakeholders and leadership
• - Translate technical, operational, and business requirements into clear timelines and executable delivery plans
• - Coordinate cross-functional teams to ensure clear ownership, effective handoffs, and timely execution
• - Proactively identify delivery risks, assess impact, and implement mitigation strategies to minimize errors, rework, and downstream disruption
• - Establish and maintain a structured system of record for submission requests, milestone tracking, and delivery confirmations to reduce manual coordination risk

Program Manager, Health Plan Data

• The Program Manager, Partnerships is responsible for the day-to-day execution, coordination, and delivery of IHA Performance Measurement Programs supported by Cozeva. This role partners closely with the Director of Partnerships, IHA to operationalize program strategy and ensure accurate, timely, and compliant delivery across CalPERS, CAPCI, and AMP/Atlas.
• Manage day-to-day execution of assigned IHA programs, ensuring milestones, deliverables, and timelines are met.
• Track program requirements, data submission schedules, testing cycles, and reporting deadlines.
• Maintain detailed program plans, risk logs, issue tracking, and resolution workflows.
• Translate documented program requirements into actionable tasks for data, product, and engineering teams.
• Coordinate development, validation, and release activities tied to program needs.
• Monitor data ingestion, analytics outputs, and reporting accuracy; flag issues and drive resolution.
• Partner with Customer Success and Implementation teams to support onboarding, training, and ongoing operational needs for participating health plans.
• Ensure health plans receive clear documentation, timelines, and support pathways for program participation.
• Track data submission compliance and support issue resolution in collaboration with internal teams.
• Serve as a key operational point of contact for IHA program teams and internal stakeholders.
• Prepare and distribute program communications, status updates, and meeting materials.
• Maintain program dashboards and tracking tools to ensure visibility into status, risks, and dependencies.
• Escalate issues, risks, and decision points to the Director of Partnerships, IHA with clear context and recommendations.
• Support continuous improvement by documenting lessons learned and operational enhancements.

Program Manager – Partnerships

• Meet or exceed defined territory and product growth goals
• Effectively engage health systems in assigned geographic regions.
• Engage physicians & administrators in group, face to face and telephone meetings.
• Support collaboration with health plan clients to analyze, design, and develop networks through ongoing evaluation of both current and potential network participants.
• Recommend appropriate provider engagement tactics to improve performance in the Company’s programs.
• Supports, develops, and maintains service relationships with all participants (physicians and administrators) of a provider network.
• Analyze data related to practice/physician participation, to identify opportunities to increase number of participating physicians (in existing practices) and new practices participating in available programs.
• Analyzes program performance (across entire portfolio) and works collaboratively with health systems to develop strategies to improve performance.
• Assists with the development of program marketing materials, messages and sales campaigns as needed.
• Participates and learns in the process of understanding market trends, best practices, growth and development of their assigned territories in accordance with company goals.

Enterprise Provider Director

Data Analyst

• Gather, interpret, and employ internal and public data to support identification of clear actions to drive corporate growth.
• Refresh, interpret, and distribute analytics to support regular meetings and work groups.
• Support collaboration with health plan clients to analyze, design, and develop networks through ongoing evaluation of both current and potential network participants.
• Contribute to design and development of data-driven client solutions.
• Analyze data related to practice/provider participation, to identify opportunities to increase the number of participating providers (in existing practices) and new practices participating in Cozeva + Vatica’s programs.
• Participates in the development of targeting for sales campaigns.
• Payer Opportunity Projections: Analysis of potential payer networks in preparation of Provider network campaign loads.
• Using Access/Power BI desktop/Alteryx, load and evaluate pre-sale data files from prospective payers.
• Identify contracted organizations (Wave Zero) and net new organizations (Wave One) having sufficient opportunity, factoring any Payer carve-outs.
• Complete geo mapping as needed.
• Evaluate members overlap with other Payers as needed.
• Prepare Campaign load data in format defined by Salesforce administrator, and initiate Campaign load with Salesforce administrator following final approval.

Healthcare Data Analyst

• The Senior Program Manager, Partnerships is responsible for the day-to-day execution, coordination, and delivery of IHA Performance Measurement Programs supported by Cozeva. This role partners closely with the Director of Partnerships, IHA to operationalize program strategy and ensure accurate, timely, and compliant delivery across CalPERS, CAPCI, and AMP/Atlas.
• This role is highly execution-focused and requires strong program management discipline, technical fluency, and stakeholder coordination skills to manage dependencies across IHA, participating health plans, and internal Cozeva teams.
• Responsibilities:
• Program Execution & Delivery
• - Manage day-to-day execution of assigned IHA programs, ensuring milestones, deliverables, and timelines are met.
• - Track program requirements, data submission schedules, testing cycles, and reporting deadlines.
• - Maintain detailed program plans, risk logs, issue tracking, and resolution workflows.
• Technical & Operational Coordination
• - Translate documented program requirements into actionable tasks for data, product, and engineering teams.
• - Coordinate development, validation, and release activities tied to program needs.
• - Monitor data ingestion, analytics outputs, and reporting accuracy; flag issues and drive resolution.
• Health Plan Implementation Support
• - Partner with Customer Success and Implementation teams to support onboarding, training, and ongoing operational needs for participating health plans.
• - Ensure health plans receive clear documentation, timelines, and support pathways for program participation.
• - Track data submission compliance and support issue resolution in collaboration with internal teams.
• Stakeholder Communication & Coordination
• - Serve as a key operational point of contact for IHA program teams and internal stakeholders.
• - Prepare and distribute program communications, status updates, and meeting materials.
• - Support governance forums, working groups, and operational check-ins. **
• Reporting & Program Transparency
• - Maintain program dashboards and tracking tools to ensure visibility into status, risks, and dependencies.
• - Escalate issues, risks, and decision points to the Director of Partnerships, IHA with clear context and recommendations.
• - Support continuous improvement by documenting lessons learned and operational enhancements.

Senior Program Manager, Partnerships

Project Manager

• Lead customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies
• Serve as primary point of contact and accountability for provider EMR integration success
• Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
• Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
• Engage in cross-team collaboration, investigation, and issue resolution
• Manage project timelines, milestones, and delivery commitments
• Execute implementation and support tasks such as test data setup, system configuration, product demonstrations and education, issue investigation, and active problem solving
• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation
• Troubleshoot issues and identify solutions, in collaboration with team colleagues
• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics
• Utilize standardized processes, templates, and self-service tools to scale efficiently
• Identify and escalate risks, blockers, and dependencies
• Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership