Vatica Health

Platform Engineer

• Own end-to-end cloud architecture decisions across AWS and Azure, including multi-account AWS environments (Control Tower, cross-account networking, resource sharing, IAM structures) and the existing Azure footprint, with minimal ramp-up time in a multi-cloud environment.
• Lead technical execution on major infrastructure initiatives independently, without requiring architectural supervision; most immediately, the Google Workspace → Microsoft 365 migration (group/permissions reconciliation, dependency remediation).
• Design and maintain Infrastructure-as-Code (Terraform) at scale across a rapidly growing set of repositories and environments, setting patterns other engineers build against.
• Own cross-cloud networking: transit routing, VPC endpoints, cloud-to-cloud peering, load balancer/health-path configuration, and multi-region connectivity.
• Serve as a senior technical resource and mentor for Engineer II/III-level staff; a force multiplier, not a peer requiring equivalent mentorship.
• Support the organization's compliance posture (HITRUST/SOC2, HIPAA) from an infrastructure perspective; access controls, logging/monitoring, and secure architecture review.
• Engage credibly with external architecture stakeholders (security, compliance, vendor architects) at a level reflecting the program's maturity.
• Participate in on-call/incident response for high-priority infrastructure issues.

Enterprise Platform Engineer V

Sales

• Achievement of defined business segment bookings, revenue, and margin targets.
• Development and execution of a business plan and sales strategies that aligns with the overall business strategy.
• Develop and grow key customer relationships with target accounts.
• Maintain a high level of product and market knowledge.
• Participate in cross functional teams that support all customer-facing roles within the assigned territory.
• Broker and negotiate complex contracts in large national and regional payer accounts.
• Drive direct client sales focused on net new logos as an expert prospector, routinely establishing contacts, gaining referrals and booking appointments with target accounts.
• Sell to senior leaders and C-level executives at National and Regional Health Plans.
• Manage and prepare sales support for key prospect meetings (both onsite and via telephone).
• Full accountability for pursuing and completing RFI/RFPs.
• Contract review and management (MSA, SOW, SLAs).
• Provide meeting and trade show support as required, including scheduling required executive meetings at and attend key industry trade events (e.g., AHIP, RISE, Risk Adjustment Summits, Blues Summit).

Sales Director, Health Plan – Southeast

Sales Director, Health Plan – West Coast

Customer Success Manager

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Director of Customer Success

• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
• Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
• Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build power point decks for client presentations (QBR’s, kick offs, status meetings)
• Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Support operational and financial plans and maintain actuals and forecasts
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

• Achievement of defined business segment bookings, revenue, and margin targets.
• Development and execution of a business plan and sales strategies that aligns with the overall business strategy.
• Develop and grow key customer relationships with target accounts.
• Maintain a high level of product and market knowledge.
• Participate in cross functional teams that support all customer-facing roles within the assigned territory.
• Broker and negotiate complex contracts in large national and regional payer accounts.
• Drive direct client sales focused on net new logos as an expert prospector, routinely establishing contacts, gaining referrals and booking appointments with target accounts.
• Sell to senior leaders and C-level executives at National and Regional Health Plans
• Manage and prepare sales support for key prospect meetings (both onsite and via telephone)
• Full accountability for pursuing and completing RFI/RFPs
• Contract review and management (MSA, SOW, SLAs)
• Provide meeting and trade show support as required, including scheduling required executive meetings at and attend key industry trade events (e.g., AHIP, RISE, Risk Adjustment Summits, Blues Summit)