Customer Care Manager
Vantage Point Logistics
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Job Level
About the role
- Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
- Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
- Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
- Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
- Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
- Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.
Requirements
- 1+ years' experience in a customer-focused environment desired
- Proven expertise in customer service
- Experience using a Customer Relationship Management (CRM) system
- Excellent oral and written communications skills
- Experience with Microsoft Office required
- Creative problem solver
- Demonstrated ability to research to resolve customer inquiries
- Ability to interact effectively with internal and external partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Relationship Management (CRM) systemMicrosoft Office
Soft Skills
problem-solvingtroubleshootingcustomer servicecommunicationorganizationattention to detailcollaborationresearch