Director of Implementation
Vantage Point Logistics
full-time
Posted on:
Location Type: Hybrid
Location: Westerville • Ohio • United States
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Job Level
About the role
- Develop a visionary plan to enhance the customer implementation and onboarding experience for our health system and specialty pharmacy customers.
- Set clear goals and KPIs for your team that align with the overall vision.
- Oversee a dedicated team responsible for implementing VPL’s SaaS solutions for freight management and specialty pharmacy, including integrations with several third parties.
- Lead implementation training initiatives for customers, ensuring high levels of satisfaction with VPL’s training programs.
- Create and implement strategies and processes to ensure an exceptional implementation and onboarding experience for VPL customers.
- Implement key performance indicators (KPIs) to monitor and report the effectiveness of implementation processes to the executive team.
- Personally manage key customer implementations and internal strategic initiatives as required, ensuring timely and efficient delivery.
- Act as the main liaison and escalation point for your team with internal and external stakeholders.
- Provide weekly progress reports to key stakeholders within the organization, keeping them informed of the overall status across implementations and internal projects managed.
Requirements
- 8+ years of experience driving implementations, particularly with SaaS solution implementations.
- 3+ years of experience leading implementation teams, including project managers and implementation specialists, in a SaaS environment.
- Excellent project management skills with the ability to mentor the team on efficient project management and implementation processes and tools.
- Experience managing training responsibilities within implementations, including creating training content and leading a dedicated trainer.
- Experience collaborating with cross-functional teams, third parties, and customers to drive implementation goals.
- Experience with Microsoft Office applications, project management tools, and CRM systems (a plus).
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS solutionsproject managementimplementation processestraining content creationKPI monitoringcustomer onboardingintegration managementfreight management
Soft Skills
leadershipmentoringcollaborationcommunicationstakeholder managementstrategic planningproblem-solving