Vantage Point Logistics

Implementation Manager

Vantage Point Logistics

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Tech Stack

ERP

About the role

  • Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality
  • Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process
  • Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share
  • Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline
  • Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery
  • Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline
  • Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices

Requirements

  • 3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products
  • Have 2-3 years’ prior hands-on experience configuring web-based software solutions
  • Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers
  • Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.)
  • Effective management of their own work schedule with little to no supervision while meeting project timelines
  • Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.)
Benefits
  • Health insurance
  • Work from home options
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
web-based software implementationsoftware configurationparcel carrier account activationworkstation setuplabel printer setupproblem-solvingcritical thinkingindependent thinking
Soft Skills
communicationproject managementrelationship managementtask prioritizationcustomer satisfactionrisk managementaccountability