Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones
Handle onboarding and offboarding logistics, including account provisioning and hardware management
Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office
Administer SaaS tools such as Google Workspace and Okta
Help manage macOS devices via Jamf and assist with security/compliance configurations
Document workflows and improve IT processes for scale
Participate in an on-call rotation for urgent support issues
Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows

Requirements

Communicate clearly and confidently, translating technical issues into approachable language
Provide timely, thoughtful support with a strong focus on the end-user experience
Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively
Understand identity and access management best practices, ideally with experience using Okta
Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience)
Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams
Thrive in fast-paced, high-growth environments with shifting priorities
Take initiative and operate effectively with minimal oversight
Ability to work in our New York office in a hybrid setting (3-4 days a week)
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportaccount provisioninghardware managementmacOS supportsecurity complianceworkflow documentationSaaS toolsidentity and access managementJamfAV technology

Soft Skills

clear communicationend-user experience focuscollaborationinitiativeadaptabilityrelationship buildingcuriositywillingness to learnsound judgmentproblem-solving