Own the setup, maintenance, and day-to-day reliability of in-office AV systems, conference rooms, and collaboration tools.
Serve as the primary point of contact for AV support during meetings, internal events, and other high-visibility moments.
Design, standardize, and document reliable conference room and hybrid collaboration experiences across Vanta offices.
Plan, test, and operate AV for internal events such as all-hands, exec meetings, offsites, and hybrid events.
Provide high-quality IT support for Vanta’ns in-office and remotely, including onboarding/offboarding, account provisioning, and hardware management.
Administer and support core IT systems such as Google Workspace, Okta, Jamf, and macOS devices, with an eye toward security, reliability, and scale.
Partner closely with Workplace, People, Security, and Exec teams on office technology needs, upgrades, and new buildouts.
Create clear documentation, runbooks, and checklists for IT and AV workflows to improve consistency and reduce friction.
Participate in an on-call rotation for urgent IT or workplace technology issues.

Requirements

Communicate clearly and confidently, translating technical issues into approachable, actionable guidance for non-technical users.
Deliver thoughtful, timely support with a strong focus on the employee experience—both in-office and remote.
Bring hands-on experience with IT fundamentals (SaaS administration, identity/access management, macOS support) and practical AV troubleshooting.
Stay calm and effective during live, high-visibility meetings and events when issues arise.
Collaborate well across People, Workplace, Security, and Exec teams, building trusted partnerships.
Thrive in a fast-paced, high-growth environment with shifting priorities.
Take initiative and operate effectively with minimal oversight.
Ability to work from our San Francisco office in a hybrid setting (3–4 days per week).
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AV systems managementSaaS administrationidentity managementaccess managementmacOS supportAV troubleshootingIT supporthardware managementdocumentationrunbooks

Soft Skills

clear communicationemployee experience focuscollaborationinitiativecalm under pressureadaptabilityproblem-solvingtrust-buildingcuriositywillingness to learn