Vanta

Account Manager – Renewal Specialist

Vanta

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment
  • Proactively reach out to customers 60-90 days prior to renewal dates
  • Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles
  • Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts
  • Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity
  • Conduct light discovery conversations to understand customer health, usage, and satisfaction
  • Build and maintain strong relationships with customers to ensure retention
  • Address customer concerns and objections proactively
  • Collaborate with Customer Success Managers on at-risk accounts
  • Identify and surface expansion opportunities within your book of business
  • Maintain accurate records of customer interactions, renewal status, and forecasting data
  • Follow established renewal playbooks and communication sequences
  • Manage renewal pipeline with clear next steps and accurate stage progression
  • Meet or exceed renewal rate and revenue retention targets
  • Provide weekly forecasts and updates to leadership

Requirements

  • 1-3 years of experience in Sales Development, Customer Success, Account Management, or related customer-facing role
  • Proven track record of meeting or exceeding targets
  • Strong communication skills with ability to build rapport quickly
  • Excellent organisational skills and attention to detail
  • Ability to manage multiple priorities and work independently
  • Proficiency with CRM systems (Salesforce preferred)
  • Comfortable with data and metrics-driven decision making
  • Experience in SaaS or technology industry (Preferred)
  • Previous experience in SDR/BDR, inside sales, or account management roles (Preferred)
  • Knowledge of compliance, security, or GRC (Governance, Risk, and Compliance) space (Preferred)
  • Experience with contract negotiations and renewal processes (Preferred)
  • Background in staffing, recruiting, or other relationship-driven industries (Preferred)
Benefits
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid Parental Leave for all new parents Health & wellness stipend
  • Remote workspace, internet, and mobile phone stipend
  • Commuter benefits for team members who attend the office
  • Pension matching
  • 25 days of Annual Leave per year and unlimited sick time
  • 8 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract negotiationsrenewal processesforecastingdata-driven decision makingCRM systemsSalesforcecustomer health analysisusage analysissatisfaction analysispipeline management
Soft Skills
communication skillsrelationship buildingorganizational skillsattention to detailindependent workmulti-priority managementproactive problem solvingcollaborationcustomer retentionrapport building