Valmont Industries, Inc.

Field Service Technician

Valmont Industries, Inc.

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Responsible for training and supporting dealers/customers regarding questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products
  • Involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues
  • Supports the development and implementation of new product rollout plans that the Service groups will need for training
  • Answer dealer/customer questions regarding installation, troubleshooting and website navigation
  • Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
  • Program modems and keep and maintain database of devices
  • Create RMA’s and document warranty claims
  • Assist customers inquiries about products and services during high call volume
  • Prepares product and/or service reports by collecting and analyzing call data
  • In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
  • In Field Dealer/Grower visits as necessary
  • Provides tech training to dealers, Valley TM’s, and Tech Sales Staff
  • This position reports into the Field Service Engineer Supervisor
  • This role requires up to (50%) travel, including overnight stays

Requirements

  • Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
  • The ability to solve problems and make decisions effectively
  • Valid U.S. driver’s license, passport and ability to travel
  • A strong working knowledge of Microsoft office suite
  • Bachelor’s degree with 3+ years relevant experience (Highly Qualified Candidates)
  • Farm background (Highly Qualified Candidates)
  • Previous experience in Ag Irrigation service (Highly Qualified Candidates)
  • Previous experience in Precision Ag Industry (Highly Qualified Candidates)
  • Certified Electrician (Highly Qualified Candidates)
  • Passion and integrity with the drive to excel and deliver exceptional results (Highly Qualified Candidates)
Benefits
  • Healthcare (medical, prescription drugs, dental and vision)
  • 401k retirement plan with company match
  • Paid time off
  • Employer paid life insurance
  • Employer paid short-term and long-term disability including maternity leave
  • Work Life Support
  • Tuition Reimbursement up to $5,250 per year
  • Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationtroubleshootingwebsite navigationprogramming modemsdatabase maintenanceRMA creationwarranty claims documentationcall data analysistechnical training
Soft Skills
problem solvingdecision makingcustomer supportcommunicationinterpersonal skills
Certifications
Associates DegreeBachelor's DegreeCertified Electricianvalid U.S. driver's licensepassport